Coaching
Get on-the-spot feedback
Get bigger results faster
For CX, CS, EX, PX, or MO.
- Customer Experience
- Cusotmer-Centricity
- Employee Experience
- Customer Service
- Customer Success
- Partner Experience
- Marketing Operations
“Before I began working with Lynn I was spinning my wheels. Now I have a clear plan of action.”
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Rise above caveats to add strategic value to your decisions
You present what you’re working on.
All visual aids shown real-time in the call.
You get on-the-spot feedback.
Max 2 people from your team.
60-minute session can be split into 2-3 mini-sessions, etc.
or 120-minutes monthly can be split into 2-3 sessions
“The top thing I’ve gained from working with Lynn is confidence to work as a CX leader.”
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You can explore best paths in these topics:
- Experience metrics, dashboards, value
- Experience bonuses and recognition
- Experience deployment challenges
- Experience strategy, culture, and adoption
- Team setup, governance, councils, champions
- Experience solution provider selection and management
- Voice of the customer methodology and actionability
- Experience intelligence and insights
- Customer-centered marketing and processes
- Office politics navigation, buy-in, follow-through
- Experience improvement and innovation
- Experience personas and journey map ROI
- Departments’ internal customers and suppliers
- Certification exams (CCXP, etc.)
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She is a Certified Myers-Briggs Type Indicator Practitioner, Professional Certified Marketer, Certified Quality Manager, and Certified Customer Experience Professional.
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“I value that we can discuss any aspect of CX and Lynn provides valuable insights.”
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Get started today
| 60 Minutes in Any Segments $300/qtr |
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| Monthly up to 120 Minutes $550/qtr |
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“Lynn’s suggestions really make a difference to how I go about achieving my work. It enhances the end result.”
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
