Connecting CX and EX: Goal Booster
Get your customized plan to higher and faster gains at lower costs in connecting CX and EX (customer experience and employee experience).
Connecting CX and EX makes customers’ aims the basis for all employees’ purpose, and integrates results, reviews, and rewards.
See how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
How to exceed norms:
- Identify high-potential employees’ and customers’ aims
- Quantify value of high-potentials
- Shape leadership mindsets and actions accordingly
- Connect outcomes for customers, employees, and investors
- Show employees by work role how they specifically affect and are affected by customers
- Integrate these findings in performance targets, processes, policies, reviews, and rewards
Option 1: See how in Experts’ Guide: Experts’ Culture module with coaching.
Option 2: Get all this in a Mastermind: a live personalized workshop to solve your specific situation.
Option 3: For VPs and Directors: CX Leaders’ Performance Masterminds.
Why it matters: Everyone knows there are connections between employees’ and customers’ experiences and business growth, yet very few CX teams are actively driving company-wide customer-centricity and employee-centricity. Even fewer executives are connecting investors’ outcomes with CX and EX outcomes in any of their statements. Your CX data can turn this around for substantial improvements in EX, CX, lower costs, and higher revenue.
Market price:
$600 Self-Paced + Coaching $350
$2400 Mastermind $1800
$700 Mini-Workshop $350
Get process efficiency pro tips in the Experts’ Culture modules (about 1 hour) with non-transferrable lifetime license plus 1 hour coaching to apply to your unique circumstances.
Co-create your strategy to prevent revenue roadblocks. Schedule at your convenience 4 high-impact 90-minute sessions: Handoffs, Purpose, Outcomes, Reviews.
90-minute mini-workshop to show you the principles for higher and faster gains at lower costs, and then apply it to your unique circumstances. You keep the backgrounder and your detailed plan ready for use.
