CX Indexes Dashboard
How to connect money to scores
You’re tracking customer satisfaction, effort, earned growth, secure customer, health, …
How do you quantify value?
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Get example data, equations, and visualization
- 15 formulas and money calculation spreadsheet.
- Pro tips for data quality, interpretation, and actioning in:
- NPS, CSAT, effort score, health score.
- Recurring revenue, earned growth rate.
- Return on investment, customer lifetime value.
- Secure customer index, at-risk vs. opportunity, value-quotient.
- Word of mouth equity index, solution efficacy index.
- Root cause management index, revenue via CSM vs. CX.
- Optional: Mastermind 45-minute remote web call for interactive guidance in applying this dashboard to your situations.
- Included: Friends membership in CX Value Multipliers Forum for ongoing guidance in using this to shape customer-centered culture and strategies of all types across your enterprise.
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Impress Execs with Money Value
Market price:
Dashboard $300
Today’s price $50
Dashboard + Mastermind $800
Today’s price $200
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Questions?
- Send email to Success@ ClearAction.com
- or set up a 15-minute call at ClearAction.com/oneonone/get-acquainted
- or select the Mastermind option
Note: You can select local currency or DM to request your currency
