CX+EX Enthusiasts Masterclass
For managers of customer experience and employee experience
Up-level your extended team
Lifetime access (non-transferrable) to:
- Succinct, comprehensive video lessons (live classes optional)
- Visuals and personal examples to absorb key points fast.
- 2-minute to 6-minute video clips followed by application questions.
- True-and-false quizzes have a hint and correct answer explanation.
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Preview of video lesson Power Guides:
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Includes:
- Walk The Talk Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical CX and EX practices to save your time and money, and to generate faster and stronger impressive gains.
- Customer Experience & Employee Experience Enthusiasts Certificate.
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“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
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Lynn is certified by California Commission on Teacher Credentialing (Business SSAT and CBEST). Across 15 years, she designed and taught several university certificate workshops, along with 24 semester courses in Advertising, Business, and Marketing at UC Berkeley Extension, UC Santa Cruz Extension, and Mission College, and San Jose State University.
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“I learned more about experience management in the last 90 minutes than I’ve learned in the past year.”
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CX+EX Metrics
- ROI, lifetime value, churn, retention, market share, wallet share.
- NPS and other indexes.
- Benchmarking.
- Leading and lagging indicators.
CX+EX Insights
- Voice of customer, employee, and partner methods.
- Moments of truth, end-to-end journey, scales, questions.
- Actionable reporting, stimulating action.
- Mapping: journey, empathy, service blueprint.
CX+EX Design
- Behavioral science.
- Design phases, tools, and success factors.
- Innovation and improvement success criteria.
CX+EX Culture
- Customer-aligned executives, employees, processes.
- Employee-centric and customer-centric management.
- Customer-centric engagement.
CX+EX Strategy
- Brand promise and experience strategy.
- Maturity tiers and roadmap.
- Governance: team, champions, council.
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“I thought I knew customer experience until I joined the ClearAction course. I found myself shocked and wide-eyed by the truths that were being revealed. I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
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Market price:
$840 Self-Paced
$1340 Self-Paced with Coaching
$1500 Live Remote
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
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Get started today
| Self-Paced 5 Modules $300 total | Self-Paced 1 Module $60 |
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| 5 Live Classes + Self-Paced $550 | 1 Live Class + Self-Paced $200 |
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“Your materials are really excellent!!! I love it. I just wish I would have used it before.”
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
