Experts CX+PX+EX Leadership
Universal to customer, employee, and partner experience
How to multiply value of CX, EX & PX
- Permanently stop poor experiences.
- Engage non-customer-facing roles.
- Free-up resources for high-growth opportunities.
- Customer-centered management momentum.
- Smooth slos across handoffs, metrics, and more.
- Tie financial ratios to CX, EX, and PX gains.
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Preview of video lesson Power Guides:
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Watch this 4-minute sample:
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This is advanced e-consulting. It’s packaged as a masterclass.
- Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
- Videos are 2-6 minutes followed by exercises and quizzes.
- Narration and diagrams helps you absorb key points.
- You get a lifetime non-transferrable license for reference as your career evolves.
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Includes:
- Walk The Talk Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional: Earn your Experience Leadership Certificate and digital badge:
- Earned by replying to 3 scenarios for each of the 5 modules with 90% or higher scores.
- You get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery as a readiness indicator.
- Optional: Earn CCXP Renewal Credits (CRCs) and/or prepare for the CCXP exam through this course.
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“Your entire content, and especially your metrics training, is so powerful and explained in an excellent way.”
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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How Metrics Tie to Financials
- CX bonuses.
- Metrics silos.
- Financial ratios tied to CX metrics.
- 4 gold CX ROI metrics.
- ROI, lifetime value, churn, retention, market share, wallet share.
- NPS and other indexes.
- Statistical significance, validity, standard deviation.
- Benchmarking, predictive analytics, multivariate analysis.
- Leading and lagging indicators, and more.
How Insights Inspire Greatness
- Expectations personas.
- Expectations journey management.
- Insights usage rate.
- Voice of customer, employee, and partner methods.
- Segmentation and sampling strategy.
- Moments of truth, end-to-end journey, scales, questions.
- Actionable reporting, stimulating action.
- Mapping: journey, persona, empathy, service blueprint.
- Maturity tiers, inner and outer loop, and more.
How Design Drives Growth
- Experience innovation.
- Issue prevention.
- Process maturity assessment.
- Qualitative research and behavioral science.
- Design phases, tools, and success factors.
- Innovation and improvement success criteria.
- Service delivery and recovery design and quality.
- Project, process, and risk management.
How to Fast-Track Culture Change
- Interaction bridges.
- Execution silos: assumptions, vision, goals, handoffs.
- Influence, trust, and partnering success factors.
- Customer-aligned executives, employees, processes.
- Employee-centric and customer-centric management.
- Stakeholder change management and accountability.
- Customer-centric engagement, and more.
How to Integrate Corporate & Experience Strategy
- CX=EX=PX=Growth.
- Experience leadership in strategic pillars.
- Performance dashboards hierarchy.
- Maturity assessment and success criteria.
- Strategic analysis and planning.
- Brand promise and experience strategy.
- Maturity tiers and roadmap.
- Governance: team, champions, council.
- Success factors and more.
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Market prices:
$1650 Self-Paced
$2150 Self-Paced + Coaching
$3975 Live Remote + Self-Paced
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
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Get started today
| Self-Paced 5 Modules $550 total |
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| Self-Paced 1 Module $110 |
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| 5 Live Classes + Self-Paced $985 |
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| 1 Live Class + Self-Paced $200 |
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| 5 Solo Live Classes + Self-Paced $1970 |
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| 5 Solo Live Classes + Self-Paced $410 x 5 weeks |
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Flexible scheduling available.
— Let’s discuss what fits your preferences:
https://ClearAction.com/oneonone/get-acquainted
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“This course is certainly among the best CX content I’ve ever found. It unites concepts and application. It’s an XM system connected with business results.”
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“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”
