Internal Engagement: Goal Booster
Get your customized plan to higher and faster gains at lower costs in internal engagement in customer experience performance.
For internal engagement success, speak their lingo, tie-in to their priorities, and monitor their ripple-effect on CX.
See how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
How to exceed norms:
- Engage all non-customer-facing groups and touchpoint groups
- Speak the lingo of each functional area
- Show them how to get in-sync with customers’ aims
- Connect employee experience and customer experience and business outcomes
- Tie-in to their priorities
- Monitor their ripple-effect on customer experience
Option 1: See how in Experts’ Guide: Influence Skills course plus Experts’ Strategy, Culture, and Metrics (section 2 and section 1 pages 11 and 20) modules with coaching.
Option 2: Get all this in a Mastermind: a live personalized workshop to solve your specific situation.
Option 3: For VPs and Directors: CX Leaders’ Performance Masterminds.
Why it matters: Everyone wants to work for an admired firm vs. a despised firm, and customers pay for salaries/wages, budgets, and profit-sharing (investors just reinforce customers, not the other way around!). No matter how busy or chaotic things are for non-customer-facing groups and others, you can weave-in CX as a top priority for them.
Market price:
$1450 Self-Paced + Coaching $800
$2400 Mastermind 4-Workshop Series $800
$700 Mini-Workshop $350
Internal Influence course plus Experts’ Strategy, Culture, and Metrics modules with non-transferrable lifetime license (about 4 hours video lessons) and 1 hour coaching to apply it to your unique circumstances.
Co-create your strategy to prevent profit potholes. Schedule at your convenience 4 high-impact 90-minute sessions: Handoffs, Purpose, Outcomes, Reviews.
90-minute mini-workshop to show you the principles for higher and faster gains at lower costs, and then apply it to your unique circumstances. You keep the backgrounder and your detailed plan ready for use.
