Lite Lean / Six Sigma for Experience Management
For customer experience (CX), employee experience (EX), partner experience (PX), and marketing roles.
Master techniques that multiply value
Lean and Six Sigma aren’t for certain roles.
They’re sensible management for all roles . . . and instrumental to huge savings and gains.
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Live and/or self-paced class
Here are a few examples of what’s covered:
- Customer-centered process improvement: COPIS (customers specify the outcomes needed from our processes and inputs from our suppliers).
- CX bottleneck identification and removal: PERT critical path analysis and activity network diagrams.
- Prioritize CX improvements by the Pareto 80/20 rule.
- Drill-down to root causes within 2 hours: 5 Why’s workshops.
- Data-based decision-making: check sheets, histograms, control charts, force-field analysis.
- And much more, all in context of customer, employee, and partner experience management.
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Lynn is a Certified Quality Manager, and Certified Customer Experience Professional, Certified Myers-Briggs Type Indicator Practitioner, California Certified Teacher, and Certified Professional Marketer. She has an Associate Degree in Psychology and BS and MBA in International Marketing and Finance. Lynn taught 24 university semester courses, and she is an award-winning past president of Silicon Valley American Marketing Association and served on the CXPA global Board of Directors. She led company-wide CXM in 2 fast-paced global manufacturers across 15 years, starting as Voice of Customer Manager in Strategic Planning, and rising to Head of Corporate Quality.
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Can be scheduled with 4+ attendees as a live remote 90-minute class.
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Self-Paced Online Class $125 per person. . . . . . . . . . .
Live Remote 4-Person Workshop $250 per person. . . . . . . . . . .
Live Remote 2-Person Workshop $500 per person. . . . . . . . . . .
(For questions, or to arrange in-person workshop(s), send a note to Success@ ClearAction.com, or set up a 15-minute call.)
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