Membership in Walk The Talk Forum
Inspire your company to walk the talk
For customer, partner, and employee experience managers.
- Friends, Bronze, Silver, or Gold Membership in Walk The Talk Forum
- Quarterly payments for your annual membership
Walk The Talk Forum multiplies your profit and revenue growth
- How you run your business “is” the employee experience.
- Your customers’ experience “is” how you run your business.
- Cut corners, and it hurts customers, which hurts your costs, which hurts your opportunities to grow.
- Sync everyone’s decisions to customers’ aims, and it saves costs, and grows your profit and revenue.
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Designed by Lynn Hunsaker, who led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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Walk The Talk Forum focuses on 6 A’s
How to multiply value of customer engagement, employee engagement, and partner engagement:
- These 6 A’s get managers of all types in-sync!
- When managers don’t know how they affect customers, you’re on a hamster wheel of bandages on dysfunction.
- When you guide managers in syncing to customers, you’re multiplying growth opportunities.
- Master this by applying 5-minute guides from Walk The Talk Forum.
Membership includes:
- 5-Minute Guides and discussions for 6 A’s to multiply value of experience management.
- 6 A’s: Ask >> Absorb >> Adopt >> Apply >> Account >> Applaud.
- Friends Membership can access only the 1st A (“Ask”) Guides and Discussions.
- Guides: how-to, stories, audio clips, video clips, assessments, checklists, etc.
- Discussions: Q&A, examples, celebrations, small groups, 1-on-1, and more.
- Challenge Series of 5-minute guides for easy application in your work (Silver and Gold only).
- Opportunity to publish your own 5-minute guides (Bronze, Silver, or Gold only).
- 6 A’s: Ask >> Absorb >> Adopt >> Apply >> Account >> Applaud.
“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
- Member-only events: community calls, webcast conversations, hackathons, etc.
- CX Leadership Value newsletter:
- Weekly edition is free to all members.
- Weekly step-by-step guide and downloadble .doc/.xls templates (for Bronze, Silver and Gold only).
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- 2 Any Topic Masterminds per year (Silver and Gold only).
- Solve a challenge you’re facing with stronger, faster results.
- 45-minute live remote solution co-creation workshop.
“I really appreciate the way you have integrated project management, change management and customer experience management in a short time. It has been a fantastic experience.”
- 1 Fireside Chat per year (Gold only).
- Discussion, interview, or Q&A session with Lynn Hunsaker.
- For your team, company, partners, or customers.
- About customer experience (CX), employee experience (EX), and partner experience (PX).
- For celebrations (CX Day, etc.), offsites, development, clips for workshops, intranet, etc.
“At the end of this session, there is genuine excitement among our core people for driving service excellence standards.”
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- 1 Self-paced module each quarter for each team member enrolled in Walk The Talk Forum: (1) Intended Outcomes, (2) Trust & Partnering, (3) Rise Above Assumptions, (4) Questions to Motivate, (5) Listen to Illuminate, (6) Communicate Remotely, or Enthusiast, or Expert level CX+EX+PX (7) Metrics, (8) Insights, (9) Design, (10) Culture, or (11) Strategy.
- For Bronze, Silver, or Gold only.
- Gold membership gives 1 module quarterly to each colleague.
- Keep access as long as your Bronze, Silver, or Gold membership is active.
“I learned more about customer experience management in the last 90 minutes than I’ve learned in the past year.”
- Earn points for perks and preferred access (event moderator or panelist, discounts, and more).
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Walk The Talk Forum shows you how to multiply experience management value
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Join Walk The Talk Forum
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Get started today
| Friends Membership $5 |
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| Bronze Membership $60/qtr |
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| Silver Membership $150/qtr |
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| Gold Membership $500/qtr |
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Walk The Talk Forum shows you how to multiply cost savings, profit, and revenue
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
Subscription payment renews every quarter (90 days):
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
Subscription payment renews every quarter (90 days).
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Walk The Talk Forum shows you how to embed automatic ROI
