Process Efficiency: Goal Booster
Process efficiency often leads to unintended consequences by starting with our own viewpoint instead of customers’ viewpoint.
Process efficiency decisions often leads to unintended consequences without a scientific, customer-centric approach.
See how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
How to exceed norms:
- Use COPIS: Customer – Outcome – Process – Inputs – Suppliers
- Pareto and fishbone analyses
- Stakeholder management
Option 1: See how in Experts’ Guide: Experts’ Design sections 3 and 4 with coaching.
Option 2: Get all this in a Mastermind: a live personalized workshop to solve your specific situation.
Option 3: VPs and Directors: you can reach higher value via CX Leaders’ Efficiencies Masterminds.
Why it matters: Customer-centric cost reductions and process improvements are very rare. Accordingly, hidden costs in employee experience and customer experience short-change the gains you were expecting.
Market price:
$600 Self-Paced + Coaching $300
$2400 Mastermind $1800
$700 Mini-Workshop $350
Get process efficiency pro tips in the Experts’ Design module (30-60 minutes) with non-transferrable lifetime license plus 1 hour coaching to apply to your unique circumstances.
Co-create your strategy to prevent profit potholes. Schedule at your convenience 4 high-impact 90-minute sessions: Cost Containment, Budget Expansion, Shrinkflation, Accountability.
90-minute mini-workshop to show you the principles for higher and faster gains at lower costs, and then apply it to your unique circumstances. You keep the backgrounder and your detailed plan ready for use.
