A la Carte Resources
Resources Filter
Self-paced and live remote consulting universal to strategic customer experience, employee experience, and partner experience.
Designed for your extended team and executives: affordable, adept, actionable, and quick.
A la Carte Resources
Resources Filter
Self-paced and live remote consulting universal to strategic customer experience, employee experience, and partner experience.
Designed for your extended team and executives: affordable, adept, actionable, and quick.
I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!
MaryAnn Monroe, CCXP, MaximusThanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.
Aaron Mosby, CCXP, TTEC DigitalClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.
Kenneth Hampton, Acceptance InsuranceTime well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.
Balakrishna Murthy, CCXP, CarrefourAlways grounded in deep experience, knowledge of CX best practices, and industry network!
Gloria Gupta, FCXP, American Medical AssociationUne riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.
Tatiana Yakovenko, UX Design SpecialistClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
James Dodkins, PegasystemsPlenty of actionable takeaways! Always a pleasure.
Clare Muscutt, Women in CXSúper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.
Sonia Zavales, CCXP, SONICXcorpClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Rolu Adebola, DiversiboardGrateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.
Jenna Harwood-Pepers, CCXP, PointClickCareTrès utile et pratique, aider les organisations à passer à un niveau supérieur.
Tatiana Yakovenko, UX Design SpecialistThis is certainly among the best CX content I’ve ever found, uniting concepts and application.
Elaine Mazzon, PhoneTrackWorth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!
Tatiana Ramirez, CCXP, InteractionCXI highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.
Mary Catherine Plunkett, CCXP, AutodeskClearAction has been recommended to everyone asking me how to pass the exam.
Shatha Balto, CCXP, My Clinic KSAClearAction is not just good for exams. It applies to the real work.
Bruce Liu, CCXP, CognizantThanks for great resources that made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCareThank you for sharing your excellent view and knowledge on CX and CXM.
AnneMarie Jans, Salta GroupClearAction has been a valuable resource to me. You have unending knowledge.
Patty Soltis, CCXP, Moffit Cancer CenterThis is a true proposal for a customer experience management system connected with business results.
Elaine Mazzon, PhoneTrackClick icon for grid view or list view
$300 – $550
40% Off
You present what you’re working on and Lynn Hunsaker gives you on-the-spot feedback for CX, CS, EX, PX, or MO.
Why? Get bigger results faster.$550 – $600
45% Off
Discussion, interview, or Q&A session with your for your team, company, partners, or customers for celebrations, offsites, development, clips for workshops, intranet, etc.
Why? Teach your group fast and turn around skeptics.$30 – $45
70% Off
Multiple-choice quiz to boost your expertise with Power Guides most valuable to you.
Why? Focus where you’ll gain most.$475 – $1,275
67% Off
100% coverage of the 5 CCXP competencies, in presentations loaded with pro tips + multiple-choice quizzes + links to examples/templates
$550 – $985
75% Off
Alignment strategy for customer experience, partner experience, and employee experience experts, executives, award winners, judges, authors, keynoters.
$550 – $750
63% Off
For your Board, Senior Leadership Team and next 2 executive levels, or Steering Committee/Council.
Why? Tune-in leaders to CX=EX=$ alignment.$225 – $1,800
67% Off
Co-create your strategy to remove revenue roadblocks in 90-minute workshops.
Why? Notably faster, stronger gains at lower costs.$225 – $1,800
67% Off
Co-create your strategy to prevent profit potholes in 90-minute workshops.
Why? Free-up resources from value-rescuing to value-creating.$225 – $1,800
67% Off
Co-create your playbook to synergize strategies in 90-minute workshops.
Why? Consistency boosts trust, efficiency, and profitable creativity.$225 – $1,800
67% Off
Co-create your approach to prevent performance stalls in 90-minute workshops.
Why? CX = EX = $. They’re deeply interconnected.$2,900 – $11,200
70% Off
Co-create your customer alignment strategy: 90-minute workshops for 4 topics each in Growth, Efficiencies, Strategies, Performance.
Why? Amplify all engagement goal results.Original price was: $500.$200Current price is: $200.
60% Off
Solve a challenge you’re facing real-time in a 45-minute live remote workshop that also teaches you a new skill.
Why? Discover a faster and/or stronger approach.$50 – $200
83% Off
15 formulas: cost of poor CX, gains from stopping issues, re-allocating gains, and more.
$50 – $200
83% Off
15 formulas with example data, equations, and data visualization
$50 – $200
83% Off
14 formulas for NPS gains, costs, weightings, value of referrals, and more.
$50 – $200
83% Off
15 formulas: Effort, earned growth, lifetime value, secure customer, value quotient, and more.
$50 – $200
83% Off
12 formulas with example data, equations, and data visualization
$50 – $200
83% Off
12 formulas: gains from personalization, digitalization, consistency, simplicity, and more.
$50 – $200
83% Off
18 formulas: Insights use in growth efforts, efficiency efforts, and more.
$50 – $200
83% Off
15 formulas: gains by preventing issues, policies, cost containment, reviews, recognition, and more.
Original price was: $2,800.$800Current price is: $800.
71% Off
90-minute how-to session for relational database spreadsheets, profit-takers, profit-makers, good and bad growth, and more.
Original price was: $2,800.$800Current price is: $800.
71% Off
90-minute how-to session for static and gains health indexes, customer signals, weightings of triggers, engagement, performance, and more.
$450 – $950
68% Off
Self-paced or live lessons loaded with pro tips, quizzes, and examples aimed at customer and employee experience maturity for ECXO members.
$300 – $550
64% Off
Self-paced or live lessons with pro tips + examples + true-false quizzes for managers working with customer experience and employee experience.
$275 – $600
77% Off
Gain influence skills for buy-in, follow-through, collaboration, and maturity.
For growth in customer experience (CX), employee experience (EX), partner experience (PX), and marketing roles.$60 – $200
69% Off
Customer Experience Truths, Bonuses, ROI, Leading Indicators (+ for ECXO: Analytics, Market Truths)
$60 – $200
69% Off
Maps & Personas, Behavioral Science, Design & Innovation Design Tools, Service Design, Projects & Risks, Influencing
$105 – $200
69% Off
Influencing, Accountability, Change, Customer-Centricity, and Aligned Leaders, Employees, Engagement
$45 – $200
67% Off
Governance, Strategic Plans, Alignment Strategy (+ for ECXO & Experts: Strategic Analysis) (+ for Experts only: CX=EX=IX=$)
$80 – $200
68% Off
CCXP Metrics, Measurement & ROI lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Customer Insights & Understanding lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Design, Implementation & Innovation lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
73% Off
CCXP Culture & Accountability lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Customer Experience Strategy lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$15 – $25
67% Off
What are best practices for CX bonus compensation?
Why? Ensure strategic advantages and indispensable value.$15 – $25
67% Off
How well is your CX work representing what customer experience is?
Why? Sustained competitive strengths, growth, credibility . . .Original price was: $50.$20Current price is: $20.
60% Off
How can we accurately report what happens in the market?
Why? Inaccuracies ruin the data’s value and your credibility.$15 – $25
67% Off
How can we predict better ratings and financials?
Why? Empower proactive performance that meets or exceeds expectations.$15 – $25
67% Off
What is the hierarchy of ROI, LTV, SOM, etc. equations?
Why? Avoid the worst uses for each metric’s limitations.Original price was: $50.$20Current price is: $20.
60% Off
How can we discover patterns to inspire better practices?
Why? Data informs, but patterns inspire managers’ wise actions.Original price was: $50.$20Current price is: $20.
60% Off
How can we discover and influence customers’ decision-making?
Why? Proactively guide customers’ thinking and actions.$15 – $25
67% Off
How can we accurately discover customers’ expectations?
Why? If you haven’t researched their expectations, you’re flying blind.$15 – $25
67% Off
How can we accurately discover customers’ expectations?
Why? If you haven’t researched their expectations, you’re flying blind.$15 – $25
67% Off
How can we maximize VOC engagement internally and externally?
Why? Without strategic engagement, you’re in analysis paralysis.