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Self-paced and live remote consulting universal to strategic customer experience, employee experience, and partner experience.
Designed for your extended team and executives: affordable, adept, actionable, and quick.
A la Carte Resources
Resources Filter
Self-paced and live remote consulting universal to strategic customer experience, employee experience, and partner experience.
Designed for your extended team and executives: affordable, adept, actionable, and quick.
I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!
MaryAnn Monroe, CCXP, MaximusThanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.
Aaron Mosby, CCXP, TTEC DigitalClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.
Kenneth Hampton, Acceptance InsuranceTime well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.
Balakrishna Murthy, CCXP, CarrefourAlways grounded in deep experience, knowledge of CX best practices, and industry network!
Gloria Gupta, FCXP, American Medical AssociationUne riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.
Tatiana Yakovenko, UX Design SpecialistClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
James Dodkins, PegasystemsPlenty of actionable takeaways! Always a pleasure.
Clare Muscutt, Women in CXSúper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.
Sonia Zavales, CCXP, SONICXcorpClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Rolu Adebola, DiversiboardGrateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.
Jenna Harwood-Pepers, CCXP, PointClickCareTrès utile et pratique, aider les organisations à passer à un niveau supérieur.
Tatiana Yakovenko, UX Design SpecialistThis is certainly among the best CX content I’ve ever found, uniting concepts and application.
Elaine Mazzon, PhoneTrackWorth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!
Tatiana Ramirez, CCXP, InteractionCXI highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.
Mary Catherine Plunkett, CCXP, AutodeskClearAction has been recommended to everyone asking me how to pass the exam.
Shatha Balto, CCXP, My Clinic KSAClearAction is not just good for exams. It applies to the real work.
Bruce Liu, CCXP, CognizantThanks for great resources that made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCareThank you for sharing your excellent view and knowledge on CX and CXM.
AnneMarie Jans, Salta GroupClearAction has been a valuable resource to me. You have unending knowledge.
Patty Soltis, CCXP, Moffit Cancer CenterThis is a true proposal for a customer experience management system connected with business results.
Elaine Mazzon, PhoneTrackClick icon for grid view or list view
$15 – $25
67% Off
How can we minimize poor behavior and maximize follow-through?
Why? ROI depends on before-and-after improvements made.$15 – $25
67% Off
How can we increase employees’ customer-centricity?
Why? What employees do, in total, is what customers experience.$15 – $25
67% Off
What are best practices for customer-centric engagement internally and externally?
Why? Consistency builds trust and lifetime value.$15 – $25
67% Off
How can we guide senior leaders’ customer-centric management?
Why? Leaders’ actions amplify or undermine customer value.Original price was: $50.$20Current price is: $20.
60% Off
How can we discover patterns to inspire better practices?
Why? Data informs, but patterns inspire managers’ wise actions.Original price was: $50.$20Current price is: $20.
60% Off
How can we discover and influence customers’ decision-making?
Why? Proactively guide customers’ thinking and actions.$15 – $25
67% Off
What are best practices for CX bonus compensation?
Why? Ensure strategic advantages and indispensable value.$550 – $750
63% Off
For your Board, Senior Leadership Team and next 2 executive levels, or Steering Committee/Council.
Why? Tune-in leaders to CX=EX=$ alignment.$95 – $200
73% Off
CCXP Culture & Accountability lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Customer Experience Strategy lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Customer Insights & Understanding lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Design, Implementation & Innovation lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
Original price was: $100.$45Current price is: $45.
55% Off
This 100-question exam is similar to the CCXP exam.
— Plus hints and correct answer reasons and a free Power Guide.
— Quickly see which topics you can skip.
— Shows you which Power Guides you need for success.
— You can apply upgrade credits for savings on full course.$475 – $1,275
67% Off
100% coverage of the 5 CCXP competencies, in presentations loaded with pro tips + multiple-choice quizzes + links to examples/templates
$80 – $200
68% Off
CCXP Metrics, Measurement & ROI lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$15 – $25
67% Off
What are best practices for influencing cross-organizational change?
Why? CX value is created or limited by non-customer-facing roles.$300 – $550
40% Off
You present what you’re working on and Lynn Hunsaker gives you on-the-spot feedback for CX, CS, EX, PX, or MO.
Why? Get bigger results faster.$105 – $200
69% Off
Influencing, Accountability, Change, Customer-Centricity, and Aligned Leaders, Employees, Engagement
$50 – $200
83% Off
12 formulas with example data, equations, and data visualization
$15 – $25
67% Off
How well is your CX work representing what customer experience is?
Why? Sustained competitive strengths, growth, credibility . . .Original price was: $2,800.$800Current price is: $800.
71% Off
90-minute how-to session for static and gains health indexes, customer signals, weightings of triggers, engagement, performance, and more.
$15 – $25
67% Off
How can we drive company-wide customer-centricity?
Why? You have the power to do this with customer insights.$300 – $550
64% Off
Self-paced or live lessons with pro tips + examples + true-false quizzes for managers working with customer experience and employee experience.
$50 – $200
83% Off
15 formulas: Effort, earned growth, lifetime value, secure customer, value quotient, and more.
$50 – $200
83% Off
15 formulas: gains by preventing issues, policies, cost containment, reviews, recognition, and more.
$50 – $200
83% Off
15 formulas: cost of poor CX, gains from stopping issues, re-allocating gains, and more.
$50 – $200
83% Off
12 formulas: gains from personalization, digitalization, consistency, simplicity, and more.
Original price was: $75.$25Current price is: $25.
67% Off
How can we run our business in alignment to expectations of customers, employees, partners, and investors simultaneously?
Why? Ultimate lowest costs and highest growth, sustained.20-minute pro tips video + multiple-choice quiz with hints for seasoned executives or CX/EX certified, award winners and judges, keynoters, or authors.
$60 – $200
69% Off
Maps & Personas, Behavioral Science, Design & Innovation Design Tools, Service Design, Projects & Risks, Influencing
$15 – $25
67% Off
What are success factors for human-centered design and innovation?
Why? Everything has greater gains when it’s in-tune with customers.$15 – $20
63% Off
How can we increase creativity for highly effective CX design?
Why? Unlock creative thinking of everyone for more value.$450 – $950
68% Off
Self-paced or live lessons loaded with pro tips, quizzes, and examples aimed at customer and employee experience maturity for ECXO members.
Original price was: $100.$30Current price is: $30.
70% Off
Start with this 50-question pre-test.
— Plus hints and correct answer reasons and a free Power Guide.
— Quickly see which ClearAction $25 Power Guides you need.
— 22 Power Guides are 20 minutes + quiz, and template/example links.
— You can apply upgrade credits for savings on full course.$225 – $1,800
67% Off
Co-create your strategy to prevent profit potholes in 90-minute workshops.
Why? Free-up resources from value-rescuing to value-creating.Original price was: $100.$30Current price is: $30.
70% Off
Start with this 40-question pre-test.
— Plus hints and correct answer reasons and a free Power Guide.
— Quickly see which ClearAction $15 Power Guides you need.
— Power Guides are 10 minutes + true-false quiz, and template/example links.
— You can apply upgrade credits for savings on full course.$15 – $25
67% Off
What are best practices for creating CX strategy and maturity?
Why? Embed customer-alignment into your firm’s DNA.
Apply exciting pro tips right away
Expertise for your entire team
35 years preventing CX issues
Actionable for customer experience, employee experience, partner experience, B2B, B2C, governments, and non-profits universally
Pre-Tests, Power Guides, Modules, and Masterclasses have 4 versions:
Experts, CCXP, ECXO, Enthusiasts
Masterclasses have 5-6 standalone Modules
Power Guides are video lessons and quizzes
| Power Guides | Min. | Quizzes | USD |
|---|---|---|---|
| Experts | 20 | Multiple-choice | $25 |
| Enthusiasts | 10 | True-false | $15 |
| ECXO | 15 | Multiple-choice | $20 |
| CCXP | 15 | Multiple-choice | $20 |
| Full Course | Self-Paced | Live Remote |
|---|---|---|
| Expert | $550 | $985 |
| Enthusiast | $300 | $550 |
| ECXO | $450 | $950 |
| CCXP | $475 | $985 |
Let’s Make Things Happen
Start now to multiply CX value.
We can customize resources and services.
Participants say:
“Speaking from over 20 years of service in our industry, I can say your expertise and wisdom are absolutely world-class. knowledge is distilled down to the most practical and effective points so the time and skills you share are invaluable and conducive to quick traction.”
“Please accept my deepest gratitude for the exceptional coaching you provided. The course material is truly a wealth of knowledge.”
“These incredible learning materials are a masterpiece for me. I appreciate your great effort in this.”
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