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$300.00
Influence Masterclass
Motivate buy-in, follow-through, and collaboration by clearer communication
Self-Paced Learning
Super-charge your capabilities, growth, and career with e-consulting packaged as self-paced classes
Masterclasses
Collection of modules with Power Guide video lessons, quizzes, and pro tips: live and/or self-paced
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$550.00
Experts CX+PX+EX Leadership
Growth by syncing strategy and engage every role to stop bad experiences.
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$450.00
ECXO CX+EX Maturity
Drive customer + employee experience-centricity, growth, and maturity.
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$300.00
CX+EX Enthusiasts Masterclass
CX + EX metrics, insights, design, culture, and strategy success factors.
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$475.00
100% CCXP Exam Preparation
100% of what's needed to excel in your CCXP exam (+ super-charge growth)
Modules
Collection of Power Guide video lessons with quizzes and pro tips
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$95.00
Experience Metrics
ROI equations, indexes benchmarks, predictive, multivariate, statistics.
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$95.00
Experience Insights
Actionable segments, samples, mapping, scales, questions, outer loop.
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$95.00
Experience Design
Design, improvement, service delivery/recovery, project, process, risk mgt
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$95.00
Experience Culture
Customer-centric + employee-centric change, engagement, accountabilty.
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$95.00
Experience Strategy
Strategic impact, maturity roadmap, governance, success factors.
Power Guides
Concise video lessons with real-life examples, pro tips, and quizzes
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$20.00
Analytics: Metrics Power Guide
Data mining, correlation, predictive analytics, multivariate analysis
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$20.00
Market Truth: Metrics Power Guide
Avoid bias, prevent skewed results, build credibility, max actionability
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$20.00
Return on Investment: Metrics Power Guide
ROI, retention, wallet share, market share, indexes, leading indicators