Lessons Archive • ClearAction CX Strategy e-Consulting

Analytics Quiz

Analytics QuizLynn Hunsaker

Multivariate Analysis

Multivariate AnalysisLynn Hunsaker

Data-Mining

Data-MiningLynn Hunsaker

Cause-Effect

Cause-EffectLynn Hunsaker

ROI Quiz

ROI QuizLynn Hunsaker

Market Truths Quiz

Market Truths QuizLynn Hunsaker

Growth & Scores

Growth & ScoresLynn Hunsaker

Lifetime Value

Lifetime ValueLynn Hunsaker

Benchmarking

BenchmarkingLynn Hunsaker

Validity

ValidityLynn Hunsaker

Statistical Significance

Statistical SignificanceLynn Hunsaker

Sample

SampleLynn Hunsaker

Support is a Value Center

Support is a Value CenterLynn Hunsaker

NPS is Not Your Primary KPI

NPS is Not Your Primary KPILynn Hunsaker

CX Patterns Inspire Action

CX Patterns Inspire ActionLynn Hunsaker

Greatest CXM Savings

Greatest CXM SavingsLynn Hunsaker

9700% CXM ROI is Possible

9700% CXM ROI is PossibleLynn Hunsaker

Support Has Extensive Value

Support Has Extensive ValueLynn Hunsaker

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.

Tatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application.

Elaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine Mazzon, PhoneTrack

Your question bank is really precise and helpful. What I like most is the hints in the quiz to help you understand the perspective.

ClearAction was a huge help in passing with my first attempt. — Jennifer Wright, PhD, CCXP, Vice President of Customer Experience, Magellan Health

I loved this insightful and practical course. Takes CXM from theory to action. The Topic Mastery approach helps dive deep into each CCXP competency. Worth every cent. Fully recommended! — Tatiana Ramirez, CCXP, Marketing Director, Instituto de Mercadeo Agropecuario

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