100% CCXP Exam Preparation
Succinct, comprehensive video lessons
Lifetime access (non-transferrable) to:
- Advice to apply and succeed in the CCXP exam.
- 2 sample CCXP exams with 100 questions each.
- 350+ practice questions have a hint and correct answer explanation.
- Visuals and personal examples to absorb key points fast.
- 100% up-to-date coverage of the 2025 CCXP exam.
Information Page for Internal Authorization (PDF)
Includes these bonus resources:
- Walk The Talk Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional Customer Experience Excellence Certificate and digital badge
- Reply to 3 scenarios for each of 5 modules.
- Achieve 90% or higher scores.
- Get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery.
- It’s a readiness indicator for your successful exam and use on the job.
First in the world in 2015 to receive CXPA’s stamp of approval.
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“I had really struggled with the material on the CX book of knowledge and relating the content to the sample exams I came across. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me. I took the exam and passed with the first attempt, by solely going through the course. I am forever grateful for the time saved and mindset shift. This course even greatly impacted and improved my actual work.”
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How Metrics Tie to Financials
- ROI, lifetime value, churn, retention, market share, wallet share.
- NPS and other indexes.
- Statistical significance, validity, standard deviation.
- Benchmarking, predictive analytics, multivariate analysis.
- Leading and lagging indicators, and more.
How Insights Inspire Greatness
- Voice of customer, employee, and partner methods.
- Segmentation and sampling strategy.
- Moments of truth, end-to-end journey, scales, questions.
- Actionable reporting, stimulating action.
- Mapping: journey, persona, empathy, service blueprint.
- Maturity tiers, inner and outer loop, and more.
How Design Drives Growth
- Qualitative research and behavioral science.
- Design phases, tools, and success factors.
- Innovation and improvement success criteria.
- Service delivery and recovery design and quality.
- Project, process, and risk management.
How to Fast-Track Culture Change
- Customer-aligned executives, employees, processes.
- Employee-centric and customer-centric management.
- Stakeholder change management and accountability.
- Customer-centric engagement, and more.
How to Integrate Corporate & Experience Strategy
- Strategic analysis and planning.
- Brand promise and experience strategy.
- Maturity tiers and roadmap.
- Governance: team, champions, council.
- Success factors and more.
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“I thought I knew customer experience until I joined the ClearAction course. I found myself shocked and wide-eyed by the truths that were being revealed. I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
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Get started today
| Self-Paced 5 Modules $475 total |
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| Self-Paced 1 Module $95 |
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| 5 Live Classes + Self-Paced $985 |
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| 1 Live Class + Self-Paced $200 |
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| 5 Solo Live Classes + Self-Paced $1970 |
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| 5 Solo Live Classes + Self-Paced $410 x 5 weeks |
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Flexible scheduling available.
— Let’s discuss what fits your preferences:
https://ClearAction.com/oneonone/get-acquainted
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“Your materials are really excellent!!! I love it. I just wish I would have used it before.”
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
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