ClearAction

Check Assumptions & Motives to Improve Customer Experience

" When a customer asks you a question, do you double-check your assumptions about their intended outcome? So often we take customer inquiries at face value, or simply assume we know what is meant. No matter what your job, you have customers, and clarifying your customers’ intended outcome is smart business. Examining Customer’s Intended Outcomes An [...]

  • 4 Tips for Dealing with Difficult Customers

    " Are some customers just difficult people? Is there such a thing as a difficult person, anyway? Not really. The accurate viewpoint is it’s a difficult situation or a difficult interaction — not a difficult person per se. Why do difficult situations or interactions occur? Quite simply, people get impatient because of a situation not meeting [...]

  • 4 Tips for Dealing with Difficult Customers

    " Are some customers just difficult people? Is there such a thing as a difficult person, anyway? Not really. The accurate viewpoint is it’s a difficult situation or a difficult interaction — not a difficult person per se. Why do difficult situations or interactions occur? Quite simply, people get impatient because of a situation not meeting [...]