voice of the customer • ClearAction CX Strategy e-Consulting

Customer Satisfaction Cliffhangers

Customer Satisfaction CliffhangersLynn Hunsaker

When Customers Complain, Make Lemonade

When Customers Complain, Make LemonadeLynn Hunsaker

Customer-Centric Voice of the Customer

Customer-Centric Voice of the CustomerLynn Hunsaker

Customer Experience Metaphors Offer a Wealth of Insights

Customer Experience Metaphors Offer a Wealth of InsightsLynn Hunsaker

Talking to Your Customers: A Survival Strategy

Talking to Your Customers: A Survival StrategyJennifer Berkeley Jackson

Fall in Love with Your Customers for Best Customer Experience

Fall in Love with Your Customers for Best Customer ExperienceLynn Hunsaker

10 Customer Experience Characteristics

10 Customer Experience CharacteristicsLynn Hunsaker

Journey Mapping: Focus on the Customers’ Experience

Journey Mapping: Focus on the Customers’ ExperienceLynn Hunsaker

5 Radical Changes to VoC of the Future for ROI Maturity

5 Radical Changes to VoC of the Future for ROI MaturityLynn Hunsaker

Voice of the Customer Wisdom

Voice of the Customer WisdomLynn Hunsaker

Voice of the Customer: Do This, Not That

Voice of the Customer: Do This, Not ThatLynn Hunsaker

Comments Are Customer Experience Gold

Comments Are Customer Experience GoldLynn Hunsaker

Increasing Customer-Focus in Voice of the Customer for Business Results

Increasing Customer-Focus in Voice of the Customer for Business ResultsLynn Hunsaker

Voice of Customer for All Employees

Voice of Customer for All EmployeesLynn Hunsaker

What are Customers’ Jobs to Be Done?

What are Customers’ Jobs to Be Done?Lynn Hunsaker

Inspire VoC Actions: 12 Ideas

Inspire VoC Actions: 12 IdeasLynn Hunsaker

Measure Customer Value the Customer’s Way

Measure Customer Value the Customer’s WayLynn Hunsaker

Customer Survey Metrics: Are They Really Satisfied?

Customer Survey Metrics: Are They Really Satisfied?Michele Goetz

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.

Tatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application.

Elaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine Mazzon, PhoneTrack

Your question bank is really precise and helpful. What I like most is the hints in the quiz to help you understand the perspective.

ClearAction was a huge help in passing with my first attempt. — Jennifer Wright, PhD, CCXP, Vice President of Customer Experience, Magellan Health

I loved this insightful and practical course. Takes CXM from theory to action. The Topic Mastery approach helps dive deep into each CCXP competency. Worth every cent. Fully recommended! — Tatiana Ramirez, CCXP, Marketing Director, Instituto de Mercadeo Agropecuario

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