These are the popular video lessons for CX+EX+PX Experts since 2021.
We’re re-recording these modules to new Power Guides.
In the meantime, please use these lessons to prepare for your quizzes.
Pro tip: to save time, use the Module Without Audio version first.
00:07:00 
What is Experience?
Accurate, simple CX definition universal to employee experience and partner experience
00:10:00
CXM Priorities
Jobs-to-be-Done
00:05:00
CXM Value
CXM annuities are the best way to get buy-in
00:13:00
CXM Maturity
Start at the top on Day One, or you'll never get to CXM maturity
00:36:00
Return on Investment
Leading indicators and metrics equations
00:24:00
Improving Prosperity
How to drive action to drive a RETURN (for ROI) (use for Bonuses Quiz)
00:38:00
Understanding Them
Multivariate analyses, predictive analytics, statistical analysis or market truth
00:10:00
Metrics Module Without Audio
Do you have a key takeaway? — What’s an example from your [...]
00:46:00
Experience Intelligence Fundamentals
Do you have a key takeaway? — What’s an example from your [...]
00:31:00
Experience Intelligence Advanced
Do you have a key takeaway? — What’s an example from your [...]
00:31:00
Learning About ROI Opportunities
Qualitative research methods
00:24:00
Recipes for Design & Innovation
Steps and success factors for CX+EX+PX (1) Design and (2) Innovation
00:44:00
Managing Experiences
Personas, Journey Maps, Processes, Projects, Service Recovery, Service Design, Service Quality, and ...
00:17:00
Recipe for CX Improvement
Steps and success factors to permanently resolve prevalent issues
00:10:00
Design Module Without Audio
Do you have a key takeaway? — What’s an example from your [...]
00:46:00
Accountability Foundation
Do you have a key takeaway? — What’s an example from your [...]
00:31:00
Accountability Advanced
Do you have a key takeaway? — What’s an example from your [...]
00:24:00
Experience Strategy Foundation
Do you have a key takeaway? — What’s an example from your [...]
00:53:00
Experience Strategy Advanced
Do you have a key takeaway? — What’s an example from your [...]
