0-ROI Essentials

00:07:00
What is Experience: CX and EX?

What is Experience: CX and EX?

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00:10:00
CX & EX Priorities

CX & EX Priorities

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00:05:00
CX & EX Value

CX & EX Value

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00:13:00
CX & EX Maturity

CX & EX Maturity

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1-Metrics

00:09:00
True CX & EX Metrics

True CX & EX Metrics

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00:10:00
True Market Metrics

True Market Metrics

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00:11:00
Leading Indicators

Leading Indicators

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00:16:00
Predictive Metrics

Predictive Metrics

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00:06:00
Momentum

Momentum

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2-Insights

01:04:00
Voice of Customers & Employees

Voice of Customers & Employees

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3-Design

00:12:00
Reveal Opportunities

Reveal Opportunities

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00:08:00
Human-Centered Design

Human-Centered Design

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00:07:00
Innovation & Improvement

Innovation & Improvement

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00:09:00
Priorities

Priorities

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00:13:00
Prevention

Prevention

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00:08:00
Make It Stick

Make It Stick

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4-Culture

00:38:00
Customer-Centricity

Customer-Centricity

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5-Strategy

00:54:00
CX & EX Team Sport Strategy

CX & EX Team Sport Strategy

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CX & EX Enthusiasts Course

For managers with interest in customer experience and employee experience

Up-level your extended team

  • Engage managers of all types in aligning to customers and employees.
  • Permanently stop poor experiences.
  • Free-up resources for high-growth opportunities.
  • Embed customer-centricity and employee-centricity in how your business is run.

. . . . . . . . .

“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”

. . . . . . . . . . . . . . . . . . .

Includes:

  • CX Value Multipliers Forum (Friends membership) to bring it to life in your company.
  • Pro tips in every lesson show you how to skip many typical CX and EX practices to save your time and money, and to generate faster and stronger impressive gains.
  • Customer Experience & Employee Experience Enthusiasts Certificate.

…………………………………………..

Facilitator: Lynn Hunsaker
LYNN HUNSAKER

Lynn is certified by California Commission on Teacher Credentialing (Business SSAT and CBEST). Across 15 years, she designed and taught several university certificate workshops, along with 24 semester courses in Advertising, Business, and Marketing at UC Berkeley Extension, UC Santa Cruz Extension, and Mission College, and San Jose State University.

. . . . . . . . . . . . . . . . . . .
“I learned more about experience management in the last 90 minutes than I’ve learned in the past year.”

Who Should Attend: Any managers involved or interested in customer experience, employee experience, or partner experience in any B2B/B2C industry, nonprofit, or government agency worldwide. Examples: Finance, IT, HR, Product Management, Marketing Managers.

Difference: Enthusiasts masterclass is the same as CCXP masterclass, without the technical topics such as multivariate analysis, service quality, etc. Video lessons (Power Guides) are 5 minutes shorter, and quizzes are true-false instead of multiple-choice.

Access: Online self-paced videos and quizzes, immediate upon payment, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. Live classes include all self-paced resources.

Duration: 3.5 hours video lessons (10 minutes per Power Guide x 4 Guides/module, x 5 modules in the masterclass), plus time for quizzes, and ongoing Forum interactions/events. Live classes are 90 minutes each.

Attendees Keep: Lifetime access inside the Forum to self-paced resources you bought, licensed only to original individual participant. Unlimited attendance for any future live class topics you’ve bought.

Certificate: Participant certificate of attendance.

Options: (a) See live classes schedule or (b) you can schedule at your convenience for 2+ people. (c) Solo live classes (for 1 person) can be scheduled at your convenience (we’re in US Mountain Standard Time Zone GMT -7). (d) Live remote class(es) for your own group $1K total per module. (e) In-person class(es) or workshops by quote (request via email: success@ clearaction.com).

Send questions to Success@ ClearAction.com or book a discovery call.

CX+EX Metrics

— ROI, lifetime value, churn, retention, market share, wallet share.

— NPS and other indexes.

— Benchmarking.

— Leading and lagging indicators.

Start Your Self-Paced Metrics Class

CX+EX Insights

— >Voice of customer, employee, and partner methods.

— Moments of truth, end-to-end journey, scales, questions.

— Actionable reporting, stimulating action.

— Mapping: journey, empathy, service blueprint.

Start Your Self-Paced Insights Class

CX+EX Design

— Behavioral science.

— Design phases, tools, and success factors.

— Innovation and improvement success criteria.

Start Your Self-Paced Design Class

CX+EX Culture

— Customer-aligned executives, employees, processes.

— Employee-centric and customer-centric management.

— Customer-centric engagement.

Start Your Self-Paced Culture Class

CX+EX Strategy

— Brand promise and experience strategy.

— Maturity tiers and roadmap.

— Governance: team, champions, council.

Start Your Self-Paced Strategy Class

. . . . . . . . . . . . . . . . . . .

“I thought I knew customer experience until I joined the ClearAction course. I found myself shocked and wide-eyed by the truths that were being revealed. I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
___________________________________________

Get started today

Market price:

Self-Paced 5 Topics $850
Today’s price $300 

Self-Paced 1 Topic $170
Today’s price $60

Live Remote 1 Topic $500
Today’s price $110

Live Remote 5 Topics $1500
Today’s price $550

Private Group Live Remote 1 Topic $5000
Today’s price $1000

Private Group Live Remote 5 Topics $15000
Today’s price $5000

Your pricing is lower!

  • ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
  • What may look like “training” at ClearAction is user-friendly advanced e-consulting.
  • Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.

Level-set and up-level your extended team!

. . . . . . . . . . . . . .

“Your materials are really excellent!!! I love it. I just wish I would have used it before.”

______________________________________

Note: You can select local currency or DM to request your currency

You’re on Your Way to Multiplying Value


Payment

Cart Summary

CX & EX Enthusiasts Course
CX & EX Enthusiasts Course
For managers with interest in customer experience and employee experience Up-level your extended team Enga…
$300.00
Total $300.00

0-ROI Essentials

00:07:00
What is Experience: CX and EX?

What is Experience: CX and EX?

🔒
00:10:00
CX & EX Priorities

CX & EX Priorities

🔒
00:05:00
CX & EX Value

CX & EX Value

🔒
00:13:00
CX & EX Maturity

CX & EX Maturity

🔒

1-Metrics

00:09:00
True CX & EX Metrics

True CX & EX Metrics

🔒
00:10:00
True Market Metrics

True Market Metrics

🔒
00:11:00
Leading Indicators

Leading Indicators

🔒
00:16:00
Predictive Metrics

Predictive Metrics

🔒
00:06:00
Momentum

Momentum

🔒

2-Insights

01:04:00
Voice of Customers & Employees

Voice of Customers & Employees

🔒

3-Design

00:12:00
Reveal Opportunities

Reveal Opportunities

🔒
00:08:00
Human-Centered Design

Human-Centered Design

🔒
00:07:00
Innovation & Improvement

Innovation & Improvement

🔒
00:09:00
Priorities

Priorities

🔒
00:13:00
Prevention

Prevention

🔒
00:08:00
Make It Stick

Make It Stick

🔒

4-Culture

00:38:00
Customer-Centricity

Customer-Centricity

🔒

5-Strategy

00:54:00
CX & EX Team Sport Strategy

CX & EX Team Sport Strategy

🔒

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Lynn ClearAction Admin

Hi, I'm Lynn! Starting in Strategic Planning as VoC Manager, I led CX alignment across all functional areas as Head of Corporate Quality & CX. Direct message me in the Forum-Private Messaging, or at https://linkedin.com/in/lynnhunsaker
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