Good News: Strategy is now available under My Skills inside the CX Value Multipliers Forum.
These are the popular video lessons for CX+EX+PX Experts since 2021.
We’re re-recording these modules to new Power Guides.
In the meantime, please use these lessons to prepare for your quizzes.
Pro tip: to save time, use the Module Without Audio version first.
00:36:00 
Return on Investment
Leading indicators and metrics equations
00:24:00
Improving Prosperity
How to drive action to drive a RETURN (for ROI) (use for Bonuses Quiz)
00:38:00
Understanding Them
Multivariate analyses, predictive analytics, statistical analysis or market truth
00:10:00
Metrics Module Without Audio
Do you have a key takeaway? — What’s an example from your [...]
00:46:00
Experience Intelligence Fundamentals
Do you have a key takeaway? — What’s an example from your [...]
00:31:00
Experience Intelligence Advanced
Do you have a key takeaway? — What’s an example from your [...]
00:31:00
Learning About ROI Opportunities
Qualitative research methods
00:24:00
Recipes for Design & Innovation
Steps and success factors for CX+EX+PX (1) Design and (2) Innovation
00:44:00
Managing Experiences
Personas, Journey Maps, Processes, Projects, Service Recovery, Service Design, Service Quality, and ...
00:17:00
Recipe for CX Improvement
Steps and success factors to permanently resolve prevalent issues
00:10:00
Design Module Without Audio
Do you have a key takeaway? — What’s an example from your [...]
00:46:00
Accountability Foundation
Do you have a key takeaway? — What’s an example from your [...]
00:31:00
Accountability Advanced
Do you have a key takeaway? — What’s an example from your [...]
