You cannot view this unit as you're not logged in yet. Log in through My Classes link in the upper right corner of Add this bookmark:

About the Author:

ClearAction Experience Leadership Mastery guides you in almost-automatic experience excellence. Stopping recurrence of prevalent issues is the heart of ROI in employee experience (EX), partner experience (PX), and customer experience (CX; EX+PX+CX = XM Experience Management). And that improves investor experience. Preventing issue occurrence is CX utopia! Issue prevention is Experience Leadership. Learn how to master Experience Leadership from founder Lynn Hunsaker, who led company-wide CX excellence and culture change in Fortune 250 firms. She is a CXPA Recognized Training Provider, former CXPA board member, and 1 of 5 CustomerThink Hall of Fame authors.