Become a CX Value Multiplier
We show you how to prove CX value in money value.
Multiplier Example: 1 small issue for $2K product in a small business.
Story: the same issue showed up monthly in churn reports and Support reports. Only 40 lost sales per month and just 24 hours per week in Support. When you add it all together for remedies and administrative expenses, it’s a no-brainer (9700% ROI) to stop this issue forever!
| Multiply Value (3 Yrs: $5.2M) | Yearly ROI $1.734M |
|---|---|
| 50% to New Growth $2.6M
20% to More Budget $1M 10% to More Salary $520K 10% to More Hiring $520K 10% to Profit-Sharing $520K = CX Annuities: ongoing gains |
9700% = $1.734M yearly freed-up $50.6K to stop issue = 9 mo x 30 hrs/wk $54K/yr Support cost = $43 x 24 hrs/wk $80K/mo churn = 40 sales/mo lost $60K/mo remedies = 15 refunds/mo, etc. Stopping root causes of customer pain |
Multiply Value: Expand growth budgets by stopping causes and costs of bad CX+EX.
Hard to do? Nope. When you modernize your CX Financial Savvy skills and Stakeholder Motivation skills, every type of manager welcomes you as their ally in expanding budgets, profit growth, revenue growth, career growth, and market leadership.
CX Value Multipliers Forum shows you how to do this in 5-minute guides!
Solve Your CX Value Challenges
Customer experience (CX) + employee experience (EX) + partner experience (PX) universally apply to ClearAction advice.
CX experts in 50+ countries relied on us since 2005
What We Do
Prove CX Value Easily
Re-think your work from the viewpoint of customers, strategic planning, and investors.
Examples:
- CX Money Value Dashboards
- CX Financial Savvy Masterclass
- Revenue Roadblocks Masterminds
- Calculate Value Playbooks
Strengthen Your Career
Achieve stronger results faster at less expense by bypassing typical practices.
Examples:
- CX+EX+PX Experts Masterclass
- 100% CCXP Exam Preparation
- Interaction Bridges Workshop
- Advisor & Coaching
Engage Leaders & Peers
Inspire them by connecting what they care about to experience excellence priorities.
Examples:
- Fireside Chats
- C-Suite Guide to CX=EX=Growth
- 5-Minute Guides in Value Multipliers Forum
- Connect the Dots Playbooks
Multiply CX Value
Stop bad experience root causes through managers who originate the gaps.
Examples:
- CX Value Multipliers Forum
- Customer-Centric Growth Accelerator
- Stakeholder Motivation Masterclass
- Revenue Roadblock Masterminds
“The whole point of experience management is a 1-to-1 ratio in what’s expected and received.
It’s true for employees, customers, and partners, and maximizes lifetime value for all.” — Lynn Hunsaker
Your clear path to high-growth action = ClearAction
James Dodkins
Valuable Perspectives
“ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at your work in different ways.”
Popular CX Practices are Backwards!
Almost-automatic engagement and business results (#7 and #8) when you drive 1:1 performance.
#7 and #8 aren’t shaping company-wide efficiency and effectiveness: losing jobs.
Increase value to customers to multiply all growth metrics!
Vital to Your CEO’s Success
Our CX masterclasses show you superior practices to prove CX value, shape customer-centricity, and multiply growth.
Our Experts Masterclass goes beyond university masters’ degrees in advanced customer experience excellence.
Modernize your CX Financial Savvy, Internal Influence, Lite Lean Six Sigma for CX skills, and much more!
Next-Level CX Value Multipliers
Teach human-centered design lite to all managers company-wide:
Do the right things right as valued by internal and external customers.
Turns ongoing costs into ongoing gains: saves jobs, empowers, expands budgets for growth.
Elaine Mazzon
Actionable Wisdom
“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Accelerate Growth
Self-manage rapid-maturity growth in your Customer-Centric Growth Accelerator private portal.
Empower every organization’s self-assessment on 7 keys to ongoing high-profit, high-revenue growth.
Fast-Track CX Value
Avoid mis-steps with CXM Playbooks customized to your situation.
Do-it-yourself guides from our consulting wisdom at 90% lower price to propel maturity of our CX profession.
Get Everyone In-Sync
CXM workshops are customized interactive sessions to sync mindsets across your enterprise.
Interaction Bridges, Stakeholder Motivation, C-Suite Guide to CX=EX=Growth, and topics by request for train-the-trainer and use cases.
Tatiana Ramirez
Experts and Beginners!
“To extablish or operationalize customer experience management for results, look no further. Fully recommended!”
Remove Revenue Roadblocks
Let’s co-design your customized strategy to turn around costly habits!
Get Inspired
Fresh perspectives on growth via customer experience, partner experience, and employee experience excellence.
Sign up today!
DNA: Gap-Free CX+EX
If your role collects customer comments, your potential to influence is huge!
Super-Charge All Growth Metrics
Your CX insights can inspire
preventing causes of bad experience
for customers + employees + partners.
You super-charge all growth metrics!
Your CX insights can inspire
preventing causes of bad experience
for customers + employees + partners.
You multiply all growth metrics!
Day 1: Drive CX Maturity
Aim for Embed + Scale now! No need to wait.
Discover how to multiply value right away.
VoX = Voice of Customer Experience + Voice of Employee Experience + Voice of Partner Experience.
Dozens of Honors
In 1992, Lynn Hunsaker presented at the 4th Annual Customer Satisfaction & Quality Measurement Conference.
A few examples:
Participants say:
“Speaking from over 20 years of service in our industry, I can say your expertise and wisdom are absolutely world-class. knowledge is distilled down to the most practical and effective points so the time and skills you share are invaluable and conducive to quick traction.”
“Please accept my deepest gratitude for the exceptional coaching you provided. The course material is truly a wealth of knowledge.”
“These incredible learning materials are a masterpiece for me. I appreciate your great effort in this.”
Become a CX Value Multiplier
We show you how to prove CX value in money value!
Multiplier Example: 1 small issue for $2K product in a small business (read by columns).
Story: the same issue showed up monthly in churn reports and Support reports. Only 40 lost sales per month and just 24 hours per week in Support. When you add it all together for remedies and administrative expenses, it’s a no-brainer (9700% ROI) to stop this issue forever!
| Multiply Value: 3 Years $5.2M | Yearly CXM ROI $1.73M |
|---|---|
| 50% to New Growth $2.6M
20% to More Budget $1M 10% to More Salary $520K 10% to More Hiring $520K 10% to Profit-Sharing $520K = CX Annuities: ongoing gains |
9700% = $1.734M yearly freed-up $50.6K to stop issue = 9 mo x 30 hrs/wk $54K/yr Support cost = $43 x 24 hrs/wk $80K/mo churn = 40 sales/mo lost $60K/mo remedies = 15 refunds/mo, etc. Stopping root causes of customer pain |
Multiply Value: you expand ongoing growth budgets by stopping the causes and costs of bad CX+EX.
Hard to do? Nope. When you modernize your CX Financial Savvy skills and Stakeholder Motivation skills, every type of manager welcomes you as their ally in expanding budgets, profit growth, revenue growth, career growth, and market leadership.
CX Value Multipliers Forum shows you how to do this in 5-minute guides!
Solve Your CX Value Challenges
Customer experience (CX) + employee experience (EX) + partner experience (PX) universally apply to all ClearAction advice.
CX experts in 50+ countries relied on us since 2005
What We Do
Prove CX Value Easily
Re-think your work from the viewpoint of customers, strategic planning, and investors.
Examples:
- CX Money Value Dashboards
- CX Financial Savvy Masterclass
- Revenue Roadblocks Masterminds
- Calculate Value Playbooks
Strengthen Your Career
Achieve stronger results faster at less expense by bypassing typical practices.
Examples:
- CX+EX+PX Experts Masterclass
- 100% CCXP Exam Preparation
- Interaction Bridges Workshop
- Advisor & Coaching
Engage Leaders & Peers
Inspire them by connecting what they care about to experience excellence priorities.
Examples:
- Fireside Chats
- C-Suite Guide to CX=EX=Growth
- CX Value Multipliers Forum
- Connect the Dots Playbooks
Multiply CX Value
Stop bad experience root causes through managers who originate the gaps.
Examples:
- CX Value Multipliers Forum
- Customer-Centric Growth Accelerator
- Stakeholder Motivation Masterclass
- Revenue Roadblock Masterminds
Your clear path to high-growth action = ClearAction
“The whole point of experience management is a 1-to-1 ratio in what’s expected and received.
It’s true for employees, customers, and partners, and maximizes lifetime value for all.” — Lynn Hunsaker
JamesDodkins
Valuable Perspectives
“ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at your work in different ways.”
Elaine Mazzon
Actionable Wisdom
“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Tatiana Ramirez
Experts + Beginners!
Fully recommended!”
Popular CX practices are backwards!
#7 and #8 engagement and business results are almost-automatic when you drive 1:1 realities vs. expectations.
#7 and #8 aren’t shaping company-wide efficiency and effectiveness: losing jobs.
Increase value to customers to multiply all growth metrics!
Vital to Your CEO’s Success
Our CX masterclasses show you superior practices to prove CX value, shape customer-centricity, and multiply growth.
Our Experts Masterclass goes beyond university masters’ degrees in advanced customer experience excellence.
Modernize your CX Financial Savvy, Internal Influence, Lite Lean Six Sigma for CX skills, and much more!
Accelerate Growth
Self-manage rapid-maturity growth in your Customer-Centric Growth Accelerator private portal.
Empower every organization’s self-assessment on 7 keys to ogoing high-profit, high-revenue growth.
Next-Level CX Value Multipliers
Teach human-centered design lite to all managers company-wide:
Do the right things right as valued by internal and external customers.
Fast-Track Giant CX Value
Avoid mis-steps with CXM Playbooks customized to your situation.
Do-it-yourself guides from our consulting wisdom at 90% lower price to propel maturity of our CX profession.
Get Everyone In-Sync
CXM workshops are customized interactive sessions to sync mindsets across your enterprise.
Interaction Bridges, Stakeholder Motivation, C-Suite Guide to CX=EX=Growth, and topics by request for train-the-trainer or use cases.
Remove Revenue Roadblocks
Let’s co-design your customized strategy to turn around costly habits!
CX Leaders’ Masterminds are 90-minute workshops for you solo, or your private group, or open enrollment.
Get Inspired
Newsletter
NewsletterNew Wisdom for Growth
Fresh perspectives on growth via customer experience, partner experience, and employee experience excellence.
Sign up today!
“I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!”
MaryAnn Monroe, CCXP, Maximus“Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.”
Aaron Mosby, CCXP, TTEC Digital“ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.”
Kenneth Hampton, Acceptance Insurance“Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.”
Balakrishna Murthy, CCXP, Carrefour“Always grounded in deep experience, knowledge of CX best practices, and industry network!”
Gloria Gupta, FCXP, American Medical Association“Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.”
Tatiana Yakovenko, UX Design Specialist“ClearAction calmly and concisely communicates ideas that stick in your brain and make you look at the work you’re doing differently.”
James Dodkins, Pegasystems“Plenty of actionable takeaways! Always a pleasure.”
Clare Muscutt, Women in CX“Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.”
Sonia Zavales, CCXP, SONICXcorp“ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.”
Rolu Adebola, Diversiboard“Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.”
Jenna Harwood-Pepers, CCXP, PointClickCare“Très utile et pratique, aider les organisations à passer à un niveau supérieur.”
Tatiana Yakovenko, UX Design Specialist“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Elaine Mazzon, PhoneTrack“Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!”
Tatiana Ramirez, CCXP, InteractionCX“I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.”
Mary Catherine Plunkett, CCXP, Autodesk“ClearAction has been recommended to everyone asking me how to pass the exam.”
Shatha Balto, CCXP, My Clinic KSA“ClearAction is not just good for exams. It applies to the real work.”
Bruce Liu, CCXP, Cognizant“Thanks for great resources that made the exam questions feel very approachable and intuitive.”
Jenna Harwood-Pepers, CCXP, PointClickCare“Thank you for sharing your excellent view and knowledge on CX and CXM.”
AnneMarie Jans, Salta Group“ClearAction has been a valuable resource to me. You have unending knowledge.”
Patty Soltis, CCXP, Moffit Cancer Center“This is a true proposal for a customer experience management system connected with business results.”
Elaine Mazzon, PhoneTrackDNA: Gap-Free Performance
If your role collects customer comments, your potential to influence is huge!
Super-Charge All Growth Metrics
Your CX insights can inspire
preventing causes of bad experience
for customers + employees + partners.
You super-charge all growth metrics!
“The whole point of experience management is a
1-to-1 ratio in what’s expected and received.
It’s true for employees, customers, and partners, and maximizes lifetime value for all.” — Lynn Hunsaker
Your clear path to high-growth action = ClearAction
Day 1: Drive CX Maturity Value
Aim for Embed + Scale now! No need to wait. Discover how to multiply value right away.
VoX = Voice of Customer Experience + Voice of Employee Experience + Voice of Partner Experience.
Dozens of Honors
In 1992, Lynn Hunsaker presented at the 4th Annual Customer Satisfaction & Quality Measurement Conference.
A few examples:
Participants say:
“Speaking from over 20 years of service in our industry, I can say your expertise and wisdom are absolutely world-class. knowledge is distilled down to the most practical and effective points so the time and skills you share are invaluable and conducive to quick traction.”
“Please accept my deepest gratitude for the exceptional coaching you provided. The course material is truly a wealth of knowledge.”
“These incredible learning materials are a masterpiece for me. I appreciate your great effort in this.”