Solve CX/EX

Overcome challenges in customer, partner, and employee experience

All Categories

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Membership in Walk The Talk Forum

Inspire your company to walk the talk: Friends, Bronze, Silver, Gold tiers
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Experience Design

Design, improvement, service delivery/recovery, project, process, risk mgt
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Lite Lean / Six Sigma for Experience Management

Customer-centered prioritization, decisions, and improvements for huge wins
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Coaching

Boost your performance with 1-3 mini-sessions
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Fireside Chat

Up-level your group fast with a live or recorded chat up to 60 minutes.
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Any Topic Mastermind

Personal 45-minute live remote workshop for any topic you choose
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Closing Gaps: Goal Booster

Eliminate causes of bad experiences for ongoing wins
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Process Efficiency: Goal Booster

Win-win approach to lower costs, less friction, and trade-offs
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Connecting CX and EX: Goal Booster

Manage the intersection of customer + employee value, values, outcomes
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CX/CS Tech Selection & Implementation: Goal Booster

Make a difference to your corporate goals in how you choose + use tech
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Internal Engagement: Goal Booster

Speak the lingo of every functional area to engage them in big win-wins
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Internal Engagement Value Dashboard

15 formulas in money calculation spreadsheet with pro tips for actioning
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Insights Usage Rate Dashboard

18 formulas in money calculation spreadsheet with pro tips for actioning
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CX Turnaround Value Dashboard

15 formulas in money calculation spreadsheet with pro tips for actioning
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1 Session CX=EX=$ Mastermind

Remove revenue roadblocks at the root causes with low exrtra work/budget
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