Listen to Illuminate Class
For clearer internal and external communication
Listen to Illuminate
- Listening builds trust
- Level 1 listening
- Level 2 listening
- Silence is important
- Use ears, heart & mind
Self-paced video lessons in 3-minute segments, each followed by an exercise to use on the job.
- Plus self-assessment and topic mastery scenarios.
- Includes Friends Membership in CX Value Multipliers Forum.
For everyone, from top executives, middle managers, and entry-level employees in any role.
- Live remote or in-person classes can be arranged for 5+ participants.
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Quick Guide:
Who Should Attend: Any employees in any role or level in any B2B/B2C industry, nonprofit, or government agency worldwide.
Access: (a) Online self-paced video clips, self-assessment, application exercises, topic mastery scenario with personalized instructor feedback, and quiz immediate upon payment, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. (b) New live remote classes can be arranged for 5+ participants. Live classes include all self-paced resources.
Duration: (a) Half hour to complete, and ongoing Forum interactions/events. (b) Live remote class is 60 minutes.
Attendees Keep: Lifetime access to self-paced resources you bought, licensed only to original individual participant. You may exchange a resource or service only if you have not yet accessed it. Includes downloadable tickler lists.
Certificate: Participant certificate.
Options: (a) You can schedule a live remote class or workshop at your convenience (we’re in US Mountain Standard time zone year-round, GMT -7, available from 14:00 GMT onward until 02:00 GMT). (b) In-person class(es) or workshops by quote. (c) Send questions to Success@ ClearAction.com or book a discovery call. This class is 1 of 6 modules in our Internal Influence course (it’s also applicable to external influence).
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Instructor Lynn Hunsaker led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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Topic Mastery Certificate
Internal Influence Certificate and social media badge are earned by successfully answering topic mastery scenarios for the entire Internal Influence course (6 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
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Market price:
$200 Self-Paced
$330 Live Classes
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
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Self-Paced Class $50. . . . . . . .
Live Remote Class $100 per person (min 5 people). . . . . . . . . . . . . . . . . . . . . . . .
⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
