Influence Masterclass
For clearer internal and external communication
Motivate buy-in, follow-through, collaboration
For growth in customer experience (CX), customer success, customer support, employee experience (EX), partner experience (PX), and marketing roles.
Advantages in your interactions
- Motivate others toward your intended outcomes
- Engage groups through trust and partnering
- Rise above assumption silos
- Listen to illuminate all parties’ vision
- Ask questions that generate engagement
- Achieve results via remote communication
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Self-paced or live training
- Suitable for everyone, from top executives, middle managers, and entry-level employees.
- All modules include application exercises to test your topic mastery.
- Immediate application exercises follow 3-minute (typically) instructional segments.
- Each module is 13-24 minutes, chock-full of skill-building.
- Self-assessments drive application planning.
- Topic mastery scenarios confirm new habits.
- Volume discounts and certificates available per module or full course.
- This material has been taught by ClearAction in major corporations.
- Non-transferrable lifetime license.
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Instructor Lynn Hunsaker led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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Intended Outcomes
- Win-win communication
- Focus on results
- Reveal expectations
- Validate needs
- Get intended outcomes
Plus self-assessment, topic mastery, 5 application exercises
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Trust & Partnering
- ID your trust strengths
- Trusted advisor roles
- Partnering modes
- Toggle roles & modes
- Increase your impact
Plus self-assessment, topic mastery, 4 application exercises
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Rise Above Assumptions
- Staying “on the same page”
- Sources of assumptions
- Reset your assumptions
- Cues to others’ assumptions
- Empathy prevents gaps
Plus self-assessment, topic mastery, 5 application exercises
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Questions to Motivate
- Questions to sync with others
- Strength via questions
- Identify good questions
- Focus on care-abouts
- Motivate action
Plus self-assessment, topic mastery, 3 application exercises
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Listen to Illuminate
- Listening builds trust
- Level 1 listening
- Level 2 listening
- Silence is important
- Use ears, heart & mind
Plus self-assessment, topic mastery, 4 application exercises
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Communicate Remotely
- Adapt for email, phone, video
- Adapt for email, phone, video
- Focus on the positive
- What’s really being asked
- Professional best practices
- Consistent to your brand
Plus self-assessment, topic mastery, 4 application exercises
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What you get
This Masterclass is a collection of Power Guides: concise, comprehensive recorded video presentations loaded with pro tips and examples/templates links.
- Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
- Videos have a thumbnail image outline for quick navigation to any point. Next/previous button takes you to each slide animation for preciseness.
- Narration text in video sidebar helps you absorb and fast-track your review of key points.
- You get a lifetime non-transferrable license for reference as your career evolves.
- Your takeaways are universal to customer experience, partner experience, employee experience, and to any type of organization.
- Pro tips emphasize customer alignment strategy, which boosts gains in engagement strategy.
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Topic Mastery Certificate
Internal Influence Certificate and social media badge are earned by successfully answering topic mastery scenarios for an entire course (6 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
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New live remote classes can be arranged for 5+ participants. Send request to Success@ ClearAction.com.
Arrange in-person training at your location: send request to Success@ ClearAction.com.
If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.
Volume discounts available.
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Market price:
$1200 Self-Paced
$1985 Live Classes
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
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All 6 online Power Guides with non-transferrable lifetime license: Intended Outcomes, Trust & Partnering, Rise Above Assumptions, Questions to Motivate, Listen to Illuminate, Communicate Remotely.
6 live remote 90-minute classes, including all online Power Guides with non-transferrable lifetime license.
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
