How to listen effectively in conversations with your customers:
a) Listening Builds Trust
b) Level 1 & Level 2 Listening
c) Silence
d) Listen via Ears, Eyes, Heart, Mind
Self-Assessment
Topic Mastery

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Module 1 Listen Effectively
Unit 1 a) Listening Builds Trust  
Unit 2 Exercise a) Listening Builds Trust  
Unit 3 b) Level 1 & Level 2 Listening  
Unit 4 Exercise b) Level 1 & Level 2 Listening  
Unit 5 c) Silence  
Unit 6 Exercise c) Silence  
Unit 7 d) Listen via Ears, Eyes, Heart, Mind  
Unit 8 Exercise d) Listen via Ears, Eyes, Heart, Mind  
Unit 9 e) Self-Assessment - Listening  
Unit 10 Exercise e) Self-Assessment - Listening  
Unit 11 Exercise e) Topic Mastery - Listening