How to “sync with customers” in conversations with your customers:
a) Advantages of Good Questions
b) What are Good Questions?
c) Focus on What Customers Care About
Self-Assessment
Topic Mastery

Module 1 Ask the Right Questions
Unit 1 a) Advantages of Good Questions  
Unit 2 Exercise a) Advantages of Good Questions  
Unit 3 b) What are Good Questions  
Unit 4 Exercise b) What are Good Questions?  
Unit 5 c) Focus on What Customers Care About  
Unit 6 Exercise c) Focus on What Customers Care About  
Unit 7 d) Self-Assessment - Questions  
Unit 8 Exercise d) Self-Assessment - Questions  
Unit 9 Exercise d) Topic Mastery - Questions