How to “sync with customers” in conversations with your customers:
a) Advantages of Good Questions
b) What are Good Questions?
c) Focus on What Customers Care About
Self-Assessment
Topic Mastery
Module 1 | Ask the Right Questions | |
---|---|---|
Unit 1 | a) Advantages of Good Questions | |
Unit 2 | Exercise a) Advantages of Good Questions | |
Unit 3 | b) What are Good Questions | |
Unit 4 | Exercise b) What are Good Questions? | |
Unit 5 | c) Focus on What Customers Care About | |
Unit 6 | Exercise c) Focus on What Customers Care About | |
Unit 7 | d) Self-Assessment - Questions | |
Unit 8 | Exercise d) Self-Assessment - Questions | |
Unit 9 | Exercise d) Topic Mastery - Questions |