How to communicate well by email and phone in conversations with your customers:
a) Focus on the Positive
b) Focus on What the Customer is Really Asking
c) Use Professional Communication Best-Practices
d) Present the Best of What Your Company Stands For
Self-Assessment
Topic Mastery

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Module 1 Communicate Remotely
Unit 1 a) Focus on the Positive  
Unit 2 Exercise a) Focus on the Positive  
Unit 3 b) Focus on What the Customer is Really Asking  
Unit 4 Exercise b) Focus on What the Customer is Really Asking  
Unit 5 c) Use Professional Communication Best-Practices  
Unit 6 Exercise c) Use Professional Communication Best-Practices  
Unit 7 d) Present the Best of What Your Company Stands For  
Unit 8 Exercise d) Present the Best of What Your Company Stands For  
Unit 9 e) Self-Assessment - Remote Communication  
Unit 10 Exercise e) Self-Assessment - Remote Communication  
Unit 11 Exercise e) Topic Mastery - Remote Communication