https://clearaction.com/course/communicate-remotely/

How to communicate well by email and phone in conversations with your customers:
a) Focus on the Positive
b) Focus on What the Customer is Really Asking
c) Use Professional Communication Best-Practices
d) Present the Best of What Your Company Stands For
Self-Assessment
Topic Mastery

Module 1Communicate Remotely
Unit 1a) Focus on the Positive
Unit 2Exercise a) Focus on the Positive
Unit 3b) Focus on What the Customer is Really Asking
Unit 4Exercise b) Focus on What the Customer is Really Asking
Unit 5c) Use Professional Communication Best-Practices
Unit 6Exercise c) Use Professional Communication Best-Practices
Unit 7d) Present the Best of What Your Company Stands For
Unit 8Exercise d) Present the Best of What Your Company Stands For
Unit 9e) Self-Assessment - Remote Communication
Unit 10Exercise e) Self-Assessment - Remote Communication
Unit 11Exercise e) Topic Mastery - Remote Communication