How to achieve win-win in conversations with your customers:
a) Defining Customer-Focused Communication
b) Focusing on Results
c) Revealing Customer Expectations
d) Validating Needs & Expectations
e) Managing Your Intended Outcomes
| Module 1 | Manage Intended Outcomes | |
|---|---|---|
| Unit 1 | a) Defining Customer-Focused Communication | |
| Unit 2 | b) Focus on Results | |
| Unit 3 | c) Revealing Customer Expectations | |
| Unit 4 | d) Validating Needs & Expectations | |
| Unit 5 | e) Managing Your Intended Outcomes | |
| Unit 6 | f) Self-Assessment - Intended Outcomes | |
| Unit 7 | Exercise f) Topic Mastery - Outcomes |
