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$25.00
Strategy for CX+EX+PX: 1st Strategy Power Guide
8 building blocks of experience management strategy.
CCXP Africa
Get everything you need to pass the CCXP exam, plus significant pro tips to excel in your career.
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“This course is simplified, rich and actionable. Following the videos and taking the quizzes immediately has increased stickability, and improved my scores. Retaking the quizzes improved my confidence as I prepared to take up my CCXP exam. I highly recommend this credible course.” — Mercy Mwagona, CCXP, Kenya
“Thank you for putting together such a rigorous and practical program. It pushed me to apply what I know to 15 real-world scenarios. It’s one thing to understand the concepts; it’s another to work through the kinds of challenges that actually come up in practice.” — Michalen Padayachee, CCXP, South Africa
World’s Most Flexible CCXP Masterclass
- You can pay in local currency
- Self-paced, or live public class, or private group class
- Full course or 1 topic at a time (modules), or specific 15-minute subtopics (Power Guides).
- You can complete this course in 1 day if you’re already familiar with embedding CX into an enterprise’s DNA, or 5 days (1 topic per day) or 5 weeks (1 topic weekly).
- This course has 5 hours video lessons + 2 hours quizzes. Most participants revisit quizzes and videos as they study (total approximately 14 hours — which is still much less than a 2-day in-person class!).
Lifetime access (non-transferrable) to:
- Advice to apply and succeed in the CCXP exam.
- Visuals and personal examples to absorb key points fast.
- 400+ practice questions have a hint and correct answer explanation.
- 2 sample CCXP exams with 100 questions each.
- 10-question quiz for each of the 20 Power Guides.
- Short quizzes correct your misunderstanding faster!
- More questions exist in the short quizzes, so every time you try one, you may get new questions!
- Each of 5 modules has 4 Power Guides each 15 minutes long.
- Each Power Guide has a series of video clips each 2-6 minutes long, for faster comprehension.
- Live classes are 90 minutes.
- Live classes include all self-paced resources.
- You can attend any live class any time, as many times as you like.
- Certificate of attendance when you complete the course.
- 100% coverage of relevant parts of CX Book of Knowledge: concisely with visual aids.
- 100% up-to-date coverage of the 2026 CCXP exam.
- Pro tips for CXPA’s application process and exam process.
Bonuses
- Complimentary instructor feedback (previously $195 additional) on your optional scenario replies for the Experience Leadership Diploma with Distinction.
- Peer discussions for each CCXP module.
- Interactive events and 5-minute guides to deploy all you’ve learned.
- Quizzes and lessons earn points for perks, privileges, and savings.
Ongoing Friends Access to CX Value Multipliers Forum.
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“I thought I knew customer experience until I joined the ClearAction course. I found myself shocked and wide-eyed by the truths that were being revealed. I’m grateful it was virtual because my reactions behind the screen were priceless😅.” — Sharon Muyera, Kenya
“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.” — Khensani Mashele, South Africa
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See full information at https://ClearAction.com/ccxp
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“I struggled with CXPA’s book of knowledge. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me. I took the exam and passed with the first attempt, by solely going through the course. I am forever grateful for the time saved and mindset shift. This course even greatly impacted and improved my actual work.” — Lilian Nguyo, CCXP, Kenya
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(important note: book of knowledge was a separate CXPA project, not designed for CCXP prep; it is missing numerous aspects of what’s on the CCXP exam; ClearAction’s course already covers 100% of what’s relevant from book of knowledge.)
100% CCXP Exam Preparation for Africa
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Want to save USD $50?
Commit to share 1 takeaway/module in 5 LinkedIn posts!
Use code = CCXPtakeaways
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Most Popular
Live 5 Topics Course Worldwide Price USD $985
Africa Residents Price USD $650 = 34% savings!
| Local currency | Botswana, Egypt, Ghana, Mozambique, Namibia, Nigeria, South Africa (or USD) |
| Local currency | Kenya, Algeria, Angola, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Central Africa Republic, Chad, Comoros, Côte d’Ivoire, Djibouti, Equatorial Guinea, Guinea-Bissau, Eswatini, Ethiopia, Gabon, Gambia, Guinea, Lesotho, Morocco, Madagascar, Mali, Niger, Republic of the Congo, Rwanda, Senegal, Seychelles, Sierra Leone, St Helena, Somalia, Togo, Zambia. This payment link requires manual setup of your log-in information, so please be patient until after ~14:00 GMT for time zone differences. |
| Local currency |
Democratic Republic of the Congo, Malawi, Tanzania, Uganda. |
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Bank Transfer Information (PDF)
Self-Paced 5 Topics Course Worldwide Price USD $475
Africa Residents Price USD $350 = 37% savings!
| Local currency | Botswana, Egypt, Ghana, Mozambique, Namibia, Nigeria, South Africa (or USD)
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| Local currency | Kenya, Algeria, Angola, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Central Africa Republic, Chad, Comoros, Côte d’Ivoire, Democratic Republic of the Congo, Djibouti, Equatorial Guinea, Guinea-Bissau, Eswatini, Ethiopia, Gabon, Gambia, Guinea, Lesotho, Morocco, Madagascar, Malawi, Mali, Niger, Republic of the Congo, Rwanda, Senegal, Seychelles, Sierra Leone, St Helena, Somalia, Tanzania, Togo, Zambia. This payment link requires manual setup of your log-in information, so please be patient until after ~14:00 GMT for time zone differences. |
| Local currency |
Uganda. |
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“Really appreciated your live class on CX Strategy last night, Lynn Hunsaker. It was tops! CXM in a company really needs to be a listening, learning, and sharing mirror to improve customer and business outcomes. Learning and using different ‘languages’ of different managers was a gr8 insight.” 👌 — Luke Harwood, South Africa
Or 1 Topic at a Time
- Metrics: Self-Paced or Live+Self-Paced
- Insights: Self-Paced or Live+Self-Paced
- Design: Self-Paced or Live+Self-Paced
- Culture: Self-Paced or Live+Self-Paced
- Strategy: Self-Paced or Live+Self-Paced
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“Your course is invaluable. Beyond the CCXP it is a strong foundation to develop and drive CX for all stakeholders.” — Rita Anyago, CCXP, Kenya
Power Guides are 1 Subtopic at a Time: USD $25
CCXP Power Guides
Power Guides are 15-minute lessons with videos, quiz, and links to examples and resources
Save time and money: focus on the subtopics you need.
There are 4 Power Guides in each CCXP Module: 4 x 5 modules = 20 Power Guides in complete course.
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$25.00
Strategy Governance: 2nd Strategy Power Guide
How to set up org structure, positioning, coordination, and accountability.
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$25.00
Strategy Planning: 3rd Strategy Power Guide
Align Experience Management to enterprise goals, strengths, and needs.
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$25.00
Strategy Analysis: 4th Strategy Power Guide
Evaluate commercial, operational, and experience forces and opportunities.
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$25.00
Return on Investment: Metrics Power Guide
ROI, retention, wallet share, market share, indexes, leading indicators
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$25.00
Analytics: Metrics Power Guide
Data mining, correlation, predictive analytics, multivariate analysis
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$25.00
Market Truth: Metrics Power Guide
Avoid bias, prevent skewed results, build credibility, max actionability
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“This course is a blessing. My return on investment is exponential! It inspired my team to put a chain of programs in-play to address culture gaps — silos — with a goal of achieving CXM as a team sport. This course is a transformative boot camp which elevates one’s experience leadership.” — Liz Mwandila, CCXP, Zambia
You can pay in local currency
Live Course Worldwide Price USD $985
Africa Residents Price USD $650
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Self-Paced Course Worldwide Price USD $475
Africa Residents Price USD $350
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Any Number of Attendees
5 Live Classes for Your Group $5000
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Africa Residents Live Course
2 Monthly Payments $325 each
Live Classes 2 Installments $325 x 2
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Africa Residents Live Course
3 Monthly Payments $220 each
Live Classes 3 Installments $220 x 3
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Africa Residents Self-Paced Course
3 Monthly Payments $120 each
Self-Paced Topics 3 Installments $120 x 3
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“Within a few weeks of completing this course, we got the attention of our CEO, and even the Board. We’d begun measuring the amount of money and leads we were generating, and started showing other teams the power of client relationship for organic growth. They feel we’re supporting them to reach their goals. We win them over to give a differentiated experience to customers from onboarding all the way. The CEO attends our Customer Obsession Councils now. I even got approval for additional staff during a time when hiring had been frozen!” — Lilian Nguyo, CCXP, Kenya
“We’re implementing things learnt. Started with EX: working on customer-centered culture with HR and how we can affect thinking and doing. CX+EX scorecards are being redesigned to ensure more accountability. I am so glad I got a front row seat learning and gaining key insights from decade’s of wisdom amassed in influencing customer- centered management at a global scale. Expectations exceeded!!!” — Liz Mwandila, CCXP, Zambia
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