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Prove Value
Focus on the right things to demonstrate significant gains
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Membership in CX Value Multipliers Forum
Online expertise-building community: Friends, Bronze, Silver, Gold tiers
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Return on Investment: Metrics Power Guide
ROI, retention, wallet share, market share, indexes, leading indicators
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Experience Metrics
ROI equations, indexes benchmarks, predictive, multivariate, statistics.
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Any Topic Mastermind
Personal 45-minute live remote workshop for any topic you choose
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Lifetime Value Dashboard
Data setup, profit-takers/makers, good/bad costs and metrics, wise actions
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Net Promoter Value Dashboard
14 formulas in money calculation spreadsheet with pro tips for actioning
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CX Indexes Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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CX Value Enhancement Dashboard
Show money for enhancing value to customers: 12 formulas and pro tips
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Customer Engagement Value Dashboard
Show money value of engaging customers: 12 formulas and pro tips
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