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Self-Paced or Live Learning

Super-charge your capabilities, growth, and career with e-consulting packaged as live/self-paced classes

Fast-Track Your Expertise

Concise video lessons include Friends Access to CX Value Multipliers Forum

$125.00

Financial Savvy for Experience Management

Speak the language of executives and investors about experience management

$125.00

Lite Lean / Six Sigma for Experience Management

Customer-centered prioritization, decisions, and improvements for huge wins

$300.00

Stakeholder Motivation

Discover each party's roadblocks to create self-motivation for high success

$300.00

Influence Masterclass

Motivate buy-in, follow-through, and collaboration by clearer communication

$95.00

Experience Metrics

ROI equations, indexes benchmarks, predictive, multivariate, statistics.

$95.00

Experience Insights

Actionable segments, samples, mapping, scales, questions, outer loop.

$95.00

Experience Design

Design, improvement, service delivery/recovery, project, process, risk mgt

$95.00

Experience Culture

Customer-centric + employee-centric change, engagement, accountabilty.

$95.00

Experience Strategy

Strategic impact, maturity roadmap, governance, success factors.

$25.00

Return on Investment: Metrics Power Guide

ROI, retention, wallet share, market share, indexes, leading indicators

$25.00

Analytics: Metrics Power Guide

Data mining, correlation, predictive analytics, multivariate analysis

$25.00

Market Truth: Metrics Power Guide

Avoid bias, prevent skewed results, build credibility, max actionability

Keep your whole team in-sync

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