CX + EX + PX
Masterclasses to Multiply Growth
Everything at ClearAction is for CX+EX=PX:
customer experience (CX) + employee experience (EX) + partner experience (PX).
CX + EX + PX
Masterclasses to Multiply Growth
3 Ways to multiply your expertise:
Universal for CX+EX=PX: customer experience (CX) + employee experience (EX) + partner experience (PX).
Here’s a preview:
All resources are self-paced or live: (a) do-it-yourself videos or playbooks, or (b) remote or in-person training or workshops, or (c) customized.
(send requests to success@ clearaction.com)
All resources are self-paced or live: remote or in-person or customized videos, workshops, or playbooks.
(send requests to success@ clearaction.com)
1) Power Guides
Concise Powerful Video Lessons
Experts 20 minutes, Enthusiasts 10 minutes, CCXP 15 minutes.
Loaded with advice to multiply value today and in your career.
Metrics
Insights
Design
Culture
Strategy
Wednesday classes start 19:30 Dubai = 18:30 Riyad = 16:30 Paris = 15:30 London = 11:30 Sao Paulo = 10:30am New York/EDT = 7:30 am L.A./PT.
(New York is the anchor: add your city to “Location 2” for accurate translation of class starting time)
Friday classes start 07:30 Mumbai, 09:00 Bangkok, 10:00 Manila/Singapore/Hong Kong, 11:00 Tokyo/Seoul, 12:00 Sydney, 14:00 Auckland (= 7pm PT Los Angeles Thursdays Americas).
(Sydney is the anchor: add your city to “Location 2” for accurate translation of class starting time)
1) Power Guides
Concise Powerful Video Lessons
Experts 20 Minutes, CCXP 15 minutes, Enthusiasts 10 minutes.
Loaded with advice to multiply value today and in your career.
STRATEGY
1-Experience Strategy: Equations for growth metrics and how to prove CX+EX+PX financial results.
2-Governance: Data-mining, correlation, predictive analytics, multivariate analysis.
3-Strategic Planning: Balance leading and lagging indicators to achieve business outcomes.
4-Strategic Analysis: Avoid bias, prevent skewed results, build credibility, max actionability.
METRICS
1-Return on Investment: Equations for growth metrics and how to prove CX+EX+PX financial results.
2-Analytics: Data-mining, correlation, predictive analytics, multivariate analysis.
3-Bonuses: Balance leading and lagging indicators to achieve business outcomes.
4-Market Truth: Avoid bias, prevent skewed results, build credibility, max actionability.
INSIGHTS
1-Experience Voice: More accurate viewpoints of customers allows stronger differentiation.
2-Qualitative Research: Explore expectations and situations as North Star for managers’ decisions.
3-Managing Insights: Empower managers of all types with insights to guide their work.
4-Maps & Personas: Actionable inspiration for all types of managers to get in-sync.
2) Modules
2) Modules
Self-Paced or Live Masterclasses
Expand your capabilities to multiply growth.
Immediately actionable, accessible, adept pro tips
Standalone:
- AI for CX DNA Infusion
- Financial Savvy
- Stakeholder Motivation
- Lite Lean Six Sigma
Experts, Enthusiasts, or CCXP:
- CX+EX+PX Metrics, Insights, Design, Culture, Strategy
Internal Influence
- Rise Above Assumptions
- Questions to Motivate
- Listening to Illuminate
- Remote Communication
- Intended Outcomes
- Trust & Partnering
Self-Paced or Live Moldules
Deep-dive into a topic within 2 hours.
+ Friends Access to CX Value Multipliers Forum.
Standalone:
- Financial Savvy
- Stakeholder Motivation
- Lite Lean Six Sigma
Experts, Enthusiasts, or CCXP:
- CX+EX+PX Metrics, Insights, Design, Culture, Strategy
Internal Influence
- Rise Above Assumptions
- Questions to Motivate
- Listening to Illuminate
- Remote Communication
- Intended Outcomes
- Trust & Partnering
Self-Paced or Live Moldules
Deep-dive into a topic within 2 hours.
+ Friends Access to CX Value Multipliers Forum.
Standalone:
- AI for CX DNA Infusion
- Financial Savvy
- Stakeholder Motivation
- Lite Lean Six Sigma
Internal Influence
- Rise Above Assumptions
- Questions to Motivate
- Listening to Illuminate
- Remote Communication
- Intended Outcomes
- Trust & Partnering
Experts, Enthusiasts, or CCXP:
- CX+EX+PX Metrics, Insights, Design, Culture, Strategy
6 Internal Influence Modules:
5 Experts or Enthusiasts or CCXP Modules:
Wednesday classes start 19:30 Dubai = 18:30 Riyad = 16:30 Paris = 15:30 London = 11:30 Sao Paulo = 10:30am New York/EDT = 7:30 am L.A./PT.
(New York is the anchor: add your city to “Location 2” for accurate translation of class starting time)
Friday classes start 07:30 Mumbai, 09:00 Bangkok, 10:00 Manila/Singapore/Hong Kong, 11:00 Tokyo/Seoul, 12:00 Sydney, 14:00 Auckland (= 7pm PT Los Angeles Thursdays Americas).
(Sydney is the anchor: add your city to “Location 2” for accurate translation of class starting time)
3) Courses
Self-Paced or Live Masterclasses
Expand your capabilities to multiply growth.
Immediately actionable, accessible pro tips.
- Internal Influence
- CX+EX+PX Experts
- CX+EX+PX Enthusiasts
- Certified Customer Experience Professional
Discover more about our Masterclasses
You multiply value when you:
3) Courses
Self-Paced or Live Masterclasses
Expand your capabilities to multiply growth.
Immediately actionable, accessible, adept pro tips.
You multiply value when you:
Actionable for customer experience, employee experience, partner experience, B2B, B2C, governments, and non-profits universally
Pre-Tests, Power Guides, Modules, and Masterclasses have 4 versions:
Experts, CCXP, Enthusiasts
Masterclasses have 5-6 standalone Modules
Power Guides are video lessons and quizzes
| Power Guides | Min. | Quizzes | USD |
|---|---|---|---|
| Experts | 20 | Multiple-choice | $25 |
| Enthusiasts | 10 | True-false | $15 |
| CCXP | 15 | Multiple-choice | $20 |
| Full Course | Self-Paced | Live Remote |
|---|---|---|
| Expert | $550 | $985 |
| Enthusiast | $300 | $550 |
| CCXP | $475 | $985 |
“I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!”
MaryAnn Monroe, CCXP, Maximus“Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.”
Aaron Mosby, CCXP, TTEC Digital“ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.”
Kenneth Hampton, Acceptance Insurance“Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.”
Balakrishna Murthy, CCXP, Carrefour“Always grounded in deep experience, knowledge of CX best practices, and industry network!”
Gloria Gupta, FCXP, American Medical Association“Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.”
Tatiana Yakovenko, UX Design Specialist“ClearAction calmly and concisely communicates ideas that stick in your brain and make you look at the work you’re doing differently.”
James Dodkins, Pegasystems“Plenty of actionable takeaways! Always a pleasure.”
Clare Muscutt, Women in CX“Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.”
Sonia Zavales, CCXP, SONICXcorp“ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.”
Rolu Adebola, Diversiboard“Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.”
Jenna Harwood-Pepers, CCXP, PointClickCare“Très utile et pratique, aider les organisations à passer à un niveau supérieur.”
Tatiana Yakovenko, UX Design Specialist“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Elaine Mazzon, PhoneTrack“Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!”
Tatiana Ramirez, CCXP, InteractionCX“I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.”
Mary Catherine Plunkett, CCXP, Autodesk“ClearAction has been recommended to everyone asking me how to pass the exam.”
Shatha Balto, CCXP, My Clinic KSA“ClearAction is not just good for exams. It applies to the real work.”
Bruce Liu, CCXP, Cognizant“Thanks for great resources that made the exam questions feel very approachable and intuitive.”
Jenna Harwood-Pepers, CCXP, PointClickCare“Thank you for sharing your excellent view and knowledge on CX and CXM.”
AnneMarie Jans, Salta Group“ClearAction has been a valuable resource to me. You have unending knowledge.”
Patty Soltis, CCXP, Moffit Cancer Center“This is a true proposal for a customer experience management system connected with business results.”
Elaine Mazzon, PhoneTrack
Valuable Perspectives
“ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at your work in different ways.”
Actionable Wisdom
“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Experts + Beginners!
Fully recommended!”
Tatiana Ramirez, CCXP
Fully recommended!”