Welcome to CX Value Multipliers Forum

Let's multiply CX value!

Why 6 A's?

Agentic AI systems set a new challenge: ?! Who defines the boundaries of autonomy? ?! Who sets the escalation logic? ?! Who owns cross functional agent workflows? ?! Who ensures AI decisions align with regulatory, ethical, and brand constraints? Answer: Customer-focus must prevail in senior leaders’ decisions. — AI orchestration skills are new CX career success factors — 6 A's are how you inspire all roles to prevent issues and grow value! Results: ✓ Engage everyone in customer-aligned mindsets and habits. ✓ Stop unnecessary costs and create new value for all parties. ✓ Notably better experiences for employees, partners, and customers. ✓ Growth! More revenue, profit, budget, and opportunities. 5-Minute Guides are quick discoveries for 6 A's peer discussions.

Forum Navigation:

1) Navigating This Forum = what is in this Forum 🔓 =  (un)locked based on your purchase 🔏 = (un)locked based on your points — Resources = what you've bought — Messaging = direct-message 1 member or a group of members 2) My Courses = video lessons you've earned or bought 3) Connect with Members — Hello = show interest in others + introduce yourself — Strides = points earned — Spotlights = cheer for everyone's success 4) RSVP to Member Events = interactive community calls, hacakthons, etc. 5) Experts & CCXP = peer learning for Experts/certification masterclasses — Hello = fellow participants in courses — Success Keys = self-study, application, and exam tips — Discussions = links to video lessons + peer conversations — Quizzes = scores and multiple-choice, topic mastery, practice exams — Scenarios = for Experience Leadership Diploma — Exams = 100-question practice exams 6) Perks = bonuses, badges, credits, earning points, privileges 7) 5-Minute Guides = wisdom for 6 A's discussions 8) 6 A’s = CX=EX=Growth discussions to inspire and share 9) Events Accelerate Value = your live classes and events — Events for Me & My Team = solo and private group classes — Open Enrollment Calendar = classes and masterminds — My RSVPs = events you enrolled in 10) Icons = in upper right corner — Profile = add your photo and short bio — Bookmark = quick access to topics you bookmarked — Ribbon = shows your points, rank, badges — Bell = shows new comments — Message = shows messages sent to you

Your next steps

1️⃣ get acquainted and say hello 2️⃣ setup your profile (photo + short bio) 3️⃣ bookmark ClearAction.com/forum to visit often 4️⃣ add to comments!

The Experience Leadership Diploma indicates ability for indispensable value to corporate strategy with advanced wisdom for challenging scenarios in strategy, culture, design, insights, and metrics. It goes beyond typical university degrees, as it bypasses popular techniques for superior approaches universal to ongoing giant wins in customer, employee, and partner experience financial growth. Will you earn the next Experience Leadership Diploma? Some recent recipients include: 🔹How are you using this rare knowledge in your career?

We're cheering for your success before and after you earn the CCXP credential. This Forum is for learning from fellow members' challenges and remarkable milestones. Recent CCXPs from ClearAction's course include: 🔹How are you using CCXP in your career?

See the "5-Minute Guides" to discover how you can move forward in facilitating the 6 A's in your company. Everyone in the Forum has access to the 1st A: 1) Ask About Their Aims a) Expectations VoX b) VoX Analysis   "VoX" means Voice of Customer + Voice of Employee + Voice of Partner. Each guide is short -- 5 minutes or less to read, listen, or watch a definition, story, assessment, or how-to steps. A. Click the left button at the end of each Guide to go to the discussion area. B. Add your comments, stories, questions, or answers to others' questions there. This is how you'll become an expert in multiplying CX value . . . and EX value . . . and PX value! Upgrade anytime to access all 6 A's with Bronze, Silver, or Gold Membership!