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$125.00
Financial Savvy for Experience Management
Speak the language of executives and investors about experience management
Self-Paced or Live Learning
Super-charge your capabilities, growth, and career with e-consulting packaged as live/self-paced classes
Fast-Track Your Expertise
Concise video lessons include Friends Access to CX Value Multipliers Forum
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$125.00
Lite Lean / Six Sigma for Experience Management
Customer-centered prioritization, decisions, and improvements for huge wins
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$300.00
Stakeholder Motivation
Discover each party's roadblocks to create self-motivation for high success
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$300.00
Influence Masterclass
Motivate buy-in, follow-through, and collaboration by clearer communication
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$95.00
Experience Metrics
ROI equations, indexes benchmarks, predictive, multivariate, statistics.
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$95.00
Experience Insights
Actionable segments, samples, mapping, scales, questions, outer loop.
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$95.00
Experience Design
Design, improvement, service delivery/recovery, project, process, risk mgt
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$95.00
Experience Culture
Customer-centric + employee-centric change, engagement, accountabilty.
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$95.00
Experience Strategy
Strategic impact, maturity roadmap, governance, success factors.
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$25.00
Return on Investment: Metrics Power Guide
ROI, retention, wallet share, market share, indexes, leading indicators
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$25.00
Analytics: Metrics Power Guide
Data mining, correlation, predictive analytics, multivariate analysis
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$25.00
Market Truth: Metrics Power Guide
Avoid bias, prevent skewed results, build credibility, max actionability