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$20.00
Renews at $20.00 / MonthMembership in CX Value Multipliers Forum
Online expertise-building community: Friends, Bronze, Silver, Gold tiers
Experience Leadership Solutions
Capability-building for multiplying value via customer, partner, and employee experience
Prove Value
Focus on the right things to demonstrate significant gains
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$25.00
Return on Investment: Metrics Power Guide
ROI, retention, wallet share, market share, indexes, leading indicators
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$25.00
Market Truth: Metrics Power Guide
Avoid bias, prevent skewed results, build credibility, max actionability
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$25.00
Analytics: Metrics Power Guide
Data mining, correlation, predictive analytics, multivariate analysis
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$50.00
CX Enhancement Value Dashboard
Show money for enhancing value to customers: 12 formulas and pro tips
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$50.00
CX Indexes Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Net Promoter Value Dashboard
14 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Customer Engagement Value Dashboard
Show money value of engaging customers: 12 formulas and pro tips
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$50.00
Internal Engagement Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
Influence Mindsets
Shape thinking and actions of everyone involved in customer, partner, and employee experience
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$20.00
Renews at $20.00 / MonthMembership in CX Value Multipliers Forum
Online expertise-building community: Friends, Bronze, Silver, Gold tiers
Learn More
$25.00
Strategy for CX+EX+PX: 1st Strategy Power Guide
8 building blocks of experience management strategy.
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$25.00
Strategy Governance: 2nd Strategy Power Guide
How to set up org structure, positioning, coordination, and accountability.
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$25.00
Strategy Planning: 3rd Strategy Power Guide
Align Experience Management to enterprise goals, strengths, and needs.
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$25.00
Strategy Analysis: 4th Strategy Power Guide
Evaluate commercial, operational, and experience forces and opportunities.
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$50.00
Trust & Partnering Class
Trusted advisor and partnering success factors to increase your impact
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$50.00
Intended Outcomes Class
Win-win planning and communication to achieve intended outcomes
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$50.00
Rise Above Assumptions Class
Check each party's assumptions with empathy to prevent communication gaps
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$50.00
Questions to Motivate Class
Focus on care-abouts to sync with others and motivate action
Improve Experiences
Their prosperity is your prosperity: saving time, resources and stress for them will multiply your growth
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$20.00
Renews at $20.00 / MonthMembership in CX Value Multipliers Forum
Online expertise-building community: Friends, Bronze, Silver, Gold tiers
Learn More
$50.00
CX Enhancement Value Dashboard
Show money for enhancing value to customers: 12 formulas and pro tips
Learn More
$50.00
Internal Engagement Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
Learn More
$50.00
CX Turnaround Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
CX Mistake-Proofing Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Renews at $50.00 / MonthRetainer Credits
Flexible capability-building all year long for your extended team
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$100.00
AI for CX DNA Infusion
AI to infuse CX into development, reviews, rewards, plans, performance