MO, PX, EX, CS & CX coaching elevates your success!

CX coaching rises above norms and caveats to add strategic value to your decisions

For marketing operations (MO), partner experience (PX), employee experience (EX),
customer success (CS), customer service (CS), and customer experience (CX).

“The top thing I’ve gained from working with Lynn is confidence to work as a CX leader.”

“Before I began working with Lynn I was spinning my wheels. Now I have a clear plan of action.”

“I value that we can discuss any aspect of CX and Lynn provides valuable insights.”

“Lynn’s suggestions really make a difference to how I go about achieving my work. It enhances the end result.”

Mentoring

You present what you’re working on.
All visual aids shown real-time in the call.
Lynn gives you on-the-spot feedback.
Calls are up to 60 minutes.
Max 2 people from your team.

A 60-minute session can be split into 3 separate mini sessions, etc.

Bi-weekly 60-minute sessions are once every 2 weeks.

Fireside Chats

For any size group.
Ask me anything.
Lynn gives you on-the-spot feedback.
No pre-work or post-work.
Up to 60 minutes.

You can break-up the minutes to 1 or multiple session(s).

One-time chat
or enroll in monthly chats.

In-Person or Mastermind

Speaker in your company meeting.
Up to 90 minutes presentation by Lynn.
Prepay estimated travel time/expenses.

Individual mastermind is a 4-week series of 90-minute sessions with multiple templates per session to fill-in on the spot. We co-create solutions with costs/gains, rising above caveats, and stakeholder plan.

Mentoring 60 Minutes $300

Fireside Chat $600

Individual Mastermind $1800

Mentoring Biweekly $550/month

Monthly Chat $550

In-Person $5K + Travel/Time

You can explore best paths in these topics:

Experience metrics, dashboards, value
Experience bonuses and recognition
Experience deployment challenges
Experience strategy, culture, and adoption
Team setup, governance, councils, champions
Experience solution provider selection and management
Voice of the customer methodology and actionability
Experience intelligence and insights
Customer-centered marketing and processes
Office politics navigation, buy-in, follow-through
Experience improvement and innovation
Experience personas and journey map ROI
Departments’ internal customers and suppliers
Certification exams (CCXP, etc.)

Lynn Hunsaker is your coach

Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.

– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.

We’re grateful to groups from these brands as ClearAction customers: