Influence Masterclass
For clearer internal and external communication
Motivate buy-in, follow-through, collaboration
For everyone, from top executives, middle managers, and entry-level employees in any role.
You will learn how to:
- Motivate others toward your intended outcomes
- Engage groups through trust and partnering
- Rise above assumption silos
- Listen to illuminate all parties’ vision
- Ask questions that generate engagement
- Achieve results via remote communication
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Quick Guide:
Who Should Attend: Any employees in any role or level in any B2B/B2C industry, nonprofit, or government agency worldwide.
Access: (a) Online self-paced videos, self-assessments, application exercises, topic mastery scenarios, and quizzes, immediate upon payment, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. (b) New live remote classes can be arranged for 5+ participants. Live classes include all self-paced resources.
Duration: (a) 3 hours video lessons, and ongoing Forum interactions/events. (b) Live remote class is 90 minutes.
Attendees Keep: Lifetime access to self-paced resources you bought, licensed only to original individual participant. You may exchange a resource or service only if you have not yet accessed it. Includes downloadable tickler lists.
Certificate: Participant certificate.
Options: (a) You can schedule a live remote class or workshop at your convenience (we’re in US Mountain Standard time zone year-round, GMT -7, available from 14:00 GMT onward until 02:00 GMT). (b) In-person class(es) or workshops by quote. (c) Send questions to Success@ ClearAction.com or book a discovery call.
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Instructor Lynn Hunsaker led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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This material has been taught by ClearAction in major corporations: remotely, self-paced, and in-person.
- All modules include application exercises to test your topic mastery.
- Immediate application exercises follow 3-minute instructional segments.
- Self-assessments drive application planning.
- Topic mastery scenarios confirm new habits.
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Intended Outcomes
- Win-win communication
- Focus on results
- Reveal expectations
- Validate needs
- Get intended outcomes
Plus self-assessment, topic mastery, 5 application exercises
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Trust & Partnering
- ID your trust strengths
- Trusted advisor roles
- Partnering modes
- Toggle roles & modes
- Increase your impact
Plus self-assessment, topic mastery, 4 application exercises
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Rise Above Assumptions
- Staying “on the same page”
- Sources of assumptions
- Reset your assumptions
- Cues to others’ assumptions
- Empathy prevents gaps
Plus self-assessment, topic mastery, 5 application exercises
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Questions to Motivate
- Questions to sync with others
- Strength via questions
- Identify good questions
- Focus on care-abouts
- Motivate action
Plus self-assessment, topic mastery, 3 application exercises
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Listen to Illuminate
- Listening builds trust
- Level 1 listening
- Level 2 listening
- Silence is important
- Use ears, heart & mind
Plus self-assessment, topic mastery, 4 application exercises
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Communicate Remotely
- Adapt for email, phone, video
- Adapt for email, phone, video
- Focus on the positive
- What’s really being asked
- Professional best practices
- Consistent to your brand
Plus self-assessment, topic mastery, 4 application exercises
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Topic Mastery Certificate
Internal Influence Certificate and social media badge are earned by successfully answering topic mastery scenarios for an entire course (6 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
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Market price:
$1200 Self-Paced
$1985 Live Classes
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
