Universal to Customer, Partner, and Employee Experience

Events to Multiply CX Value

90-minute sessions for Asia + Oceania and for EMEA + Americas.

4 revenue roadblock masterminds and 5 value muliplier masterclasses:

Events to Multiply CX Value

90-minute sessions for Asia + Oceania and for EMEA + Americas.

For customer experience, partner experience, and employee experience universally.

Performance Masterminds
Performance Masterminds

January or May or September

Stop habits that silo outcomes for customers and the business.

Efficiences Masterminds
Efficiences Masterminds

February or June or October

Stop habits which disrespect customers in cost containment.

Growth Masterminds
Growth Masterminds

March or July or November

Stop habits which cut corners, silo launches, over-promise, spoil retention.

Strategies Masterminds
Strategies Masterminds

April or August or December

Stop habits that silo strategies from core-growth customers’ aims.

CX+EX+PX Metrics Module

Tie CX, EX, PX metrics to financials, leading and lagging indicators.

CX+EX+PX Insights Module

Inspire greatness via CX, EX, PX insights, especially when combined.

CX+EX+PX Design Module

Multiply growth via CX/EX/PX-led design for products, processes, etc.

CX+EX+PX Culture Module

Fast-track aligned engagement and leadership for customer-centered growth.

CX+EX+PX Strategy Module

Integrate corporate + CX/EX/PX strategy and governance for high-growth maturity.

4 Revenue Roadblock Masterminds:

  1. Performance: January or May or September.
  2. Efficiencies: February or June or October.
  3. Growth: March or July or November.
  4. Strategies: April or August or December.
CX Masterminds

5 Experts + Enthusiasts + CCXP Masterclasses:

  1. Metrics
  2. Insights
  3. Design
  4. Culture
  5. Strategy
CX Masterclasses

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