All Resources
Capability-building for multiplying value via customer, partner, and employee experience
Assessments
Measure your progress, prioritize next steps, and self-manage continual momentum
ClearAction Insiders
Advance your performance rapidly and deeply with ClearAction membership
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$1,990.00
Renews at $1,990.00 / YearCX Leader Membership
Bundle of Masterminds, Masterclasses, Money Dashboards, Fireside Chat
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$20.00
Renews at $20.00 / MonthMembership in CX Value Multipliers Forum
Online expertise-building community: Friends, Bronze, Silver, Gold tiers
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$200.00
Renews at $200.00 / MonthGold Membership
Complimentary module, templates, mastermind, fireside + Forum
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$50.00
Renews at $50.00 / MonthSilver Membership
Complimentary modules, templates, and mastermind, plus CVM Forum
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$20.00
Renews at $20.00 / MonthBronze Membership
Templates and quarterly modules in addition to CX Value Multiplie Forum
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$5.00
Friends Membership
Complimentary strategic newsletter, member events, and Forum for 1 of 6 A's
Dashboards
ClearAction Resources
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$50.00
Insights Usage Rate Dashboard
18 formulas in money calculation spreadsheet with pro tips for actioning
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$800.00
Customer Health Score Dashboard
2 novel indexes + setup advice for data, relational database, and actioning
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$50.00
CX Enhancement Value Dashboard
Show money for enhancing value to customers: 12 formulas and pro tips
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$50.00
CX Mistake-Proofing Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Customer Engagement Value Dashboard
Show money value of engaging customers: 12 formulas and pro tips
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$50.00
CX Turnaround Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Internal Engagement Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Net Promoter Value Dashboard
14 formulas in money calculation spreadsheet with pro tips for actioning
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$800.00
Lifetime Value Dashboard
Data setup, profit-takers/makers, good/bad costs and metrics, wise actions
Live Classes
Wisdom-packed live sessions include self-paced resources and CX Value Multipliers Forum
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$50.00
Communicate Remotely Class
Adapt focus, listening, and telling for email, phone, video communication
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$50.00
Listen to Illuminate Class
Listen with all your senses to illuminate motivations and follow-through
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$50.00
Questions to Motivate Class
Focus on care-abouts to sync with others and motivate action
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$50.00
Rise Above Assumptions Class
Check each party's assumptions with empathy to prevent communication gaps
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$50.00
Trust & Partnering Class
Trusted advisor and partnering success factors to increase your impact
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$50.00
Intended Outcomes Class
Win-win planning and communication to achieve intended outcomes
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$300.00
Influence Masterclass
Motivate buy-in, follow-through, and collaboration by clearer communication
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$550.00
Experts CX+PX+EX Leadership
Growth by syncing strategy and engage every role to stop bad experiences.
Power Guides
Concise video lessons with real-life examples, pro tips, and quizzes
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$25.00
Strategy Governance: 2nd Strategy Power Guide
How to set up org structure, positioning, coordination, and accountability.
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$25.00
Strategy Planning: 3rd Strategy Power Guide
Align Experience Management to enterprise goals, strengths, and needs.
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$25.00
Strategy Analysis: 4th Strategy Power Guide
Evaluate commercial, operational, and experience forces and opportunities.
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$25.00
Analytics: Metrics Power Guide
Data mining, correlation, predictive analytics, multivariate analysis
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$25.00
Return on Investment: Metrics Power Guide
ROI, retention, wallet share, market share, indexes, leading indicators
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$25.00
Market Truth: Metrics Power Guide
Avoid bias, prevent skewed results, build credibility, max actionability
Self-Paced
Boost your wisdom as fast as you like
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$50.00
Communicate Remotely Class
Adapt focus, listening, and telling for email, phone, video communication
Learn More
$50.00
Listen to Illuminate Class
Listen with all your senses to illuminate motivations and follow-through
Learn More
$50.00
Questions to Motivate Class
Focus on care-abouts to sync with others and motivate action
Learn More
$50.00
Rise Above Assumptions Class
Check each party's assumptions with empathy to prevent communication gaps
Learn More
$50.00
Trust & Partnering Class
Trusted advisor and partnering success factors to increase your impact
Learn More
$50.00
Intended Outcomes Class
Win-win planning and communication to achieve intended outcomes
Learn More
$300.00
Influence Masterclass
Motivate buy-in, follow-through, and collaboration by clearer communication
Learn More
$25.00
Analytics: Metrics Power Guide
Data mining, correlation, predictive analytics, multivariate analysis
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$25.00
Return on Investment: Metrics Power Guide
ROI, retention, wallet share, market share, indexes, leading indicators
Workshop
Let's co-create your solutions: live remote sessions or in-person
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$125.00
Financial Savvy for Experience Management
Speak the language of executives and investors about experience management
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$200.00
Any Topic Mastermind
Personal 45-minute live remote workshop for any topic you choose