Customer Experience Strategy Blog
for customer experience maturity
As stewards of customer insights,
discover how to influence company-wide
alignment to evolving customer expectations
Experience leadership is a team sport
Customer experience strategy essentials
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Experience Leadership means company-wide alignment to customer, employee and partner expectations.
It’s a phrase coined by ClearAction to elevate your results by making CX+EX+PX a team sport.
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- Trust-building = accountability (ease of work):
Respecting Interdependencies + Consistency to Intentions - Silo-smoothing = alignment (ease of work + business):
Lifetime Value Mindset + Aligned Motivations - Nimbleness = agility (ease of business):
Enterprise-wide Use of Insights + Customer-centered Action
- Trust-building = accountability (ease of work):
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