C-Suite Guide to CX=EX=Growth
For your Board, Senior Leadership Team and next 2 executive levels, or Steering Committee/Council.
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Customer Experience Leadership
2-hour session with interactive application exercises.
“It’s exciting to see such engagement among our key leaders to drive customer first philosophy and customer experience performance.”
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Your senior leaders will be able to:
- Guide CX, EX and PX for stronger financial growth
- Unify language, vision, and executive sponsorship
- Accelerate customer-centricity companywide
- Use CX+EX insights to stimulate collaboration and differentiation
- Connect customer experience strategy to outpace your industry
All advice is universal to customer experience (CX), employee experience (EX), and partner experience (PX).
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“At the end of this session, there is genuine excitement among our core people for driving service excellence standards.”
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Customized to your initiatives
Choose from these 9 topics or request a new topic:
A) Outside-In Business Growth
- Superior growth, efficiency, strategies, and performance inspired by CX.
- CX metrics hierarchy for operational progress, financial ratios, prosperity.
- Positioning of VP-CX and VP-CS for sustained high-profit revenue growth.
B) Intentional Customer Experience
- Leading indicators of customer behaviors for accountability and rewards.
- Simplify operational focus to magnetically attract core-growth customers.
- Crack the glass ceiling of Forrester CX Index.
C) CX = EX = Investor Experience
- How to stop quiet quitting, shrinkflation, waste.
- Trust, partnering, interaction bridges.
- Internal customer experience.
Send requests to Success@ ClearAction.com or message via LinkedIn or book a discovery call.
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“I’m ecstatic that all our executives are clearly aligned for applying this in our various countries through this food for thought.”
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality & CX. She served on CXPA’s global Board of Directors, and as an award-winning President of Silicon Valley American Marketing Association, and two-time President of Bay Area Association of Psychological Type. Lynn taught 24 semester courses at UC Berkeley and UC Santa Cruz Extensions and San Jose State University. Her certification course was first-ever to be approved by CXPA, and she was first in the world to benchmark Marketing Operations practices and first-ever to benchmark global B2B CX practices. She published 3 handbooks on Amazon Kindle, and at CustomerThink.com, she is 1 of 5 Hall of Fame authors._____________________________
“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”
