CX + EX + PX
Masterclasses to Multiply Growth
“Highly recommended. Get introduced to strategic impact practices, to evolve from the past practices. Time well invested.” — Balakrishna Murthy, CCXP, Carrefour
CX + EX + PX
Masterclasses to Multiply Growth
Everything at ClearAction is for CX+EX=PX:
customer experience (CX) + employee experience (EX) + partner experience (PX).
“We started measuring the money value of our CXM work after my ClearAction course, and we got the attention of our CEO, and even the Board. The CEO attends our Customer Obsession Councils now.” — Lilian Nguyo, CCXP, Prudential Kenya
Universal for CX+EX=PX: customer experience (CX) + employee experience (EX) + partner experience (PX).
Here’s a preview:
Here’s a preview:
All resources are self-paced or live: (a) do-it-yourself videos or playbooks, or (b) remote or in-person training or workshops, or (c) customized.
(send requests to success@ clearaction.com)
All resources are self-paced or live: remote or in-person or customized videos, workshops, or playbooks.
(send requests to success@ clearaction.com)
“We started measuring the money value of our CXM work after my ClearAction course, and we got the attention of our CEO, and even the Board. The CEO attends our Customer Obsession Councils now.” — Lilian Nguyo, CCXP, Prudential Kenya
“Highly recommended. Get introduced to strategic impact practices, to evolve from the past practices. Time well invested.” — Balakrishna Murthy, CCXP, Carrefour
1) Power Guides
Concise Powerful Video Lessons
Experts 20 minutes, Enthusiasts 10 minutes, CCXP 15 minutes.
Loaded with advice to multiply value today and in your career.
Metrics
Insights
Design
Culture
Strategy
“Other teams feel we’re supporting them to reach their goals. We showed them the power of customer relationships, based on advice from my ClearAction masterclass. I even got approval for additional staff during a hiring freeze.” — Lilian Nguyo, CCXP, Prudential Kenya
1) Power Guides
Concise Powerful Video Lessons
Experts 20 Minutes, CCXP 15 minutes, Enthusiasts 10 minutes.
Loaded with advice to multiply value today and in your career.
“Other teams feel we’re supporting them to reach their goals. We showed them the power of customer relationships, based on advice from my ClearAction masterclass. I even got approval for additional staff during a hiring freeze.” — Lilian Nguyo, CCXP, Prudential Kenya
“Worth every minute and dollar invested!” — Tatiana Ramirez, CCXP, Instituto de Mercadeo Agropecuario
2) Modules
2) Modules
Self-Paced or Live Masterclasses
Expand your capabilities to multiply growth.
Immediately actionable, accessible, adept pro tips
Standalone:
- AI for CX DNA Infusion
- Financial Savvy
- Stakeholder Motivation
- Lite Lean Six Sigma
Experts, Enthusiasts, or CCXP:
- CX+EX+PX Metrics, Insights, Design, Culture, Strategy
Internal Influence
- Rise Above Assumptions
- Questions to Motivate
- Listening to Illuminate
- Remote Communication
- Intended Outcomes
- Trust & Partnering
Self-Paced or Live Moldules
Deep-dive into a topic within 2 hours.
+ Friends Access to CX Value Multipliers Forum.
Standalone:
- Financial Savvy
- Stakeholder Motivation
- Lite Lean Six Sigma
Experts, Enthusiasts, or CCXP:
- CX+EX+PX Metrics, Insights, Design, Culture, Strategy
Internal Influence
- Rise Above Assumptions
- Questions to Motivate
- Listening to Illuminate
- Remote Communication
- Intended Outcomes
- Trust & Partnering
Self-Paced or Live Moldules
Deep-dive into a topic within 2 hours.
+ Friends Access to CX Value Multipliers Forum.
Standalone:
- AI for CX DNA Infusion
- Financial Savvy
- Stakeholder Motivation
- Lite Lean Six Sigma
Internal Influence
- Rise Above Assumptions
- Questions to Motivate
- Listening to Illuminate
- Remote Communication
- Intended Outcomes
- Trust & Partnering
Experts, Enthusiasts, or CCXP:
- CX+EX+PX Metrics, Insights, Design, Culture, Strategy
6 Internal Influence Modules:
5 Experts or Enthusiasts or CCXP Modules:
“Your course gave me a much clearer understanding of mature customer experience. Strategy was especially enlightening.” — Samir Mirzakhanov, CCXP
“Worth every minute and dollar invested!” — Tatiana Ramirez, CCXP, Instituto de Mercadeo Agropecuario
3) Courses
Self-Paced or Live Masterclasses
Expand your capabilities to multiply growth.
Immediately actionable, accessible pro tips.
- Internal Influence
- CX+EX+PX Experts
- CX+EX+PX Enthusiasts
- Certified Customer Experience Professional
“This training course is incredible, I cannot recommend it highly enough! I feel like I’ve learned so much about customer experience going through this!” — Torrin Webb, CCXP
3) Courses
Self-Paced or Live Masterclasses
Expand your capabilities to multiply growth.
Immediately actionable, accessible, adept pro tips.
“This training course is incredible, I cannot recommend it highly enough! I feel like I’ve learned so much about customer experience going through this!” — Torrin Webb, CCXP
You multiply value when you:
Actionable for customer experience, employee experience, partner experience, B2B, B2C, governments, and non-profits universally
Pre-Tests, Power Guides, Modules, and Masterclasses have 4 versions:
Experts, CCXP, ECXO, Enthusiasts
Masterclasses have 5-6 standalone Modules
Power Guides are video lessons and quizzes
| Power Guides | Min. | Quizzes | USD |
|---|---|---|---|
| Experts | 20 | Multiple-choice | $25 |
| Enthusiasts | 10 | True-false | $15 |
| ECXO | 15 | Multiple-choice | $20 |
| CCXP | 15 | Multiple-choice | $20 |
| Full Course | Self-Paced | Live Remote |
|---|---|---|
| Expert | $550 | $985 |
| Enthusiast | $300 | $550 |
| ECXO | $450 | $950 |
| CCXP | $475 | $985 |
“I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!”
MaryAnn Monroe, CCXP, Maximus“Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.”
Aaron Mosby, CCXP, TTEC Digital“ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.”
Kenneth Hampton, Acceptance Insurance“Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.”
Balakrishna Murthy, CCXP, Carrefour“Always grounded in deep experience, knowledge of CX best practices, and industry network!”
Gloria Gupta, FCXP, American Medical Association“Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.”
Tatiana Yakovenko, UX Design Specialist“ClearAction calmly and concisely communicates ideas that stick in your brain and make you look at the work you’re doing differently.”
James Dodkins, Pegasystems“Plenty of actionable takeaways! Always a pleasure.”
Clare Muscutt, Women in CX“Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.”
Sonia Zavales, CCXP, SONICXcorp“ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.”
Rolu Adebola, Diversiboard“Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.”
Jenna Harwood-Pepers, CCXP, PointClickCare“Très utile et pratique, aider les organisations à passer à un niveau supérieur.”
Tatiana Yakovenko, UX Design Specialist“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Elaine Mazzon, PhoneTrack“Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!”
Tatiana Ramirez, CCXP, InteractionCX“I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.”
Mary Catherine Plunkett, CCXP, Autodesk“ClearAction has been recommended to everyone asking me how to pass the exam.”
Shatha Balto, CCXP, My Clinic KSA“ClearAction is not just good for exams. It applies to the real work.”
Bruce Liu, CCXP, Cognizant“Thanks for great resources that made the exam questions feel very approachable and intuitive.”
Jenna Harwood-Pepers, CCXP, PointClickCare“Thank you for sharing your excellent view and knowledge on CX and CXM.”
AnneMarie Jans, Salta Group“ClearAction has been a valuable resource to me. You have unending knowledge.”
Patty Soltis, CCXP, Moffit Cancer Center“This is a true proposal for a customer experience management system connected with business results.”
Elaine Mazzon, PhoneTrackValuable Perspectives
“ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at your work in different ways.”
Actionable Wisdom
“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Experts + Beginners!
Fully recommended!”
Tatiana Ramirez, CCXP
Fully recommended!”