Performance Mastermind
(click here for demo video PDF)
Let’s remove these revenue roadblocks:
1) Handoffs across our firm cause burdens in CS, CS and EX.
2) Customers aren’t central to employees’ sense of purpose.
3) We silo business outcomes from CX and EX outcomes.
4) Reviews and rewards don’t connect the dots for CX=EX=$.
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Small Shifts, Great Gains
Discover how to motivate others for these goals, remarkably without adding more to your plate or their plate, and without extra budget outlay, typically.
“I showed my Mastermind template to our leaders in Organizational Development, and they’re taking this forward across our entire organization.”
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“I built this out last night from our last Mastermind session and shared with our Chief Commercial Officer. He was shocked.”
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We cover these topics 1 at a time across 4 weeks:
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It’s like we’re at the whiteboard together
— 90-minute CX leader template session.
— Based on your situations and goals.
— Hear a thought-provoking method and example.
— We fast-track your success with a series of templates.
— Start deploying your plan the same day!
— Your doc/xls templates become your customer alignment strategy.
Who Should Attend: VP/Chief/Head/Director of customer experience, employee experience, or partner experience in any B2B/B2C industry, nonprofit, or government agency worldwide.
Access: 90-minute live remote, interactive workshop with online visual aids, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. Through a sequence of templates, the specifics are adapted to your goals and situations.
— Minimum 3 participants.
— Maximum 9 participants.
— Solo session(s) available.
— Any week’s timing can be negotiated among our small group.
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EMEA + Americas: Starts Thursdays 10:30 a.m. New York = 16:30 Paris = 18:30 Riyadh = 19:30 Dubai = 21:00 Mumbai
— New York is the anchor: add your city to “Location 2” for accurate translation of Mastermind starting time.
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Asia + Oceania: Starts Thursdays 08:00 Mumbai, 09:30 Bangkok, 10:30 Manila/Singapore/Hong Kong, 11:30 Tokyo/Seoul, 13:30 Sydney, 15:30 Auckland (= 6:30pm PT Los Angeles Wednesdays Americas).
— Sydney is the anchor: add your city to “Location 2” for accurate translation of Mastermind starting time.
Attendees Keep: Lifetime access to self-paced resources you bought, licensed only to original individual participant. You may exchange a resource or service only if you have not yet accessed it. Resources are typically online only, non-downloadable.
Certificate: Participant certificate.
Options: (a) You can schedule a workshop at your convenience (we’re in US Mountain Standard time zone year-round, GMT -7, available from 14:00 GMT onward until 02:00 GMT, with occasional exceptions). (b) Any topic(s) can be scheduled privately. (c) You can also arrange in-person masterminds at your location by quote. (d) Send questions to Success@ ClearAction.com or book a discovery call.
You receive a certificate for Experience Leadership: Customer-Aligned Performance for completing its 4 workshops.
CX-inspired (1) Growth, (2) Strategies, (3) Performance, (4) Efficiencies are gold metric competencies that multiply all growth metrics.
— Performance Masterminds are in January or May or September.
— Efficiencies Masterminds are in February or June or October.
— Growth Masterminds are in March or July or November.
— Strategies Masterminds are in April or August or December.
Investors gain less with these typical business gaps: revenue roadblocks.
— It’s harder for more customers to buy more from you.
— It’s harder for them to cost you less to serve them.
Out-of-sync mindsets of non-customer-facing roles — in addition to customer touchpoint roles — are contributing to lost opportunities, and to higher costs in meeting your revenue targets.
Multiply investor value!
ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
Your price is reduced from market price:
Open Enrollment $
Solo (private to you) $
Your Private Group $
4-session series:
Open Enrollment $2400. Today’s price: $800.
Weekly Installments $215 x 4.
Solo (private to you) $7200. Today’s price: $1800.
Your Private Group $7200. Today’s price: $3400.
Level-set and up-level your extended team!
What may look like “training” at ClearAction is user-friendly advanced e-consulting.
Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
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“In our company all-hands meeting today, I presented some key takeaways from CX Leaders Masterminds, and the feedback was fantastic!”
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“I appreciate these practical tools and discussions where participants share real-world examples from our different histories and experiences.”
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Facilitator Lynn Hunsaker led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Corporate Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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“Lynn’s wisdom is distilled to the most practical and effective points for invaluable, quick traction.”
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“Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results.”
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Flexible scheduling available.
— Let’s discuss what fits your preferences:
https://ClearAction.com/oneonone/get-acquainted
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Money-back guarantee based on your first session giving you much more than $250 value in take-aways!
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Remove revenue roadblocks and profit potholes!
4 interactive sessions solve these revenue roadblocks:
- Aligned Handoffs
- CX=EX=$ Purpose
- CX=EX=$ Outcomes
- Reviews & Rewards
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“Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.”
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
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“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”