Right Things Right Workshop
Workshop to show you how to teach all managers
Human-Centered Design Lite
Turn ongoing costs into ongoing gains
Right Things Right by all groups across your firm solves CX gaps!
You can teach all types of managers HCD lite: easy version of human-centered design for non-customer-facing groups for their deliverables, processes, policies, performance standards.
Why should these be based on anything besides their customers?
Non-customer-facing groups = Finance, Legal, Procurement, IT, HR, Facilities, Safety, Quality, etc.
When they’re out-of-sync with customers:
- Their mis-steps cause pebbles in customers’ shoes.
- It burdens Support, Success, Marketing, and Sales.
- These situations cost your company loads of $$$$.
- Why put bandages on all this?
Show them how to self-guide Right Things Right.
- This multiplies CX design across your firm!
- Stopping bad CX internally and externally makes growth faster.
- It frees up precious time, energy, resources for new growth.
- It saves jobs of all kinds!
- It improves EX for everyone.
- New growth reduces revenue pressure and cost pressure.
- Everyone wins.
. . . . . .
What you’ll get in Right Things Right trainer workshops:
a) How to speak the lingo of non-customer-facing groups.
b) Quick ways to teach them lite HCD.
1) Who are their customers, internally and externally.
2) What’s needed by those customers.
3) Divergent thinking: consider ways *right* is valued by them.
4) Convergent thinking: identify the *right* path forward.
5) Pre-test with those customers.
6) Set up feedback loops for ongoing refinement.
c) Use cases, success stories, pitfalls to avoid.
d) Templates for lite HCD exercises, deployment, and teaching.
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Quick Guide:
Who Should Attend: CX Managers at any level in any B2B/B2C industry, nonprofit, or government agency.
Access: (a) Online downloadable resources for your do-it-yourself Right Things Right (RTR) workshops, Zoom link for our “how-to-teach RTR” workshop, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. (b) New live remote workshops can be arranged for 3+ participants.
Duration: 90 minutes.
Attendees Keep: Lifetime access to self-paced resources you bought, licensed only to original individual participant. You may exchange a resource or service only if you have not yet accessed it.
Certificate: Right Things Right Facilitator Certificate.
Options: (a) You can schedule a workshop at your convenience (we’re in US Mountain Standard time zone year-round, GMT -7, starting time from 14:00 GMT onward through 02:00 GMT). (b) In-person workshops by quote. (c) Send questions to Success@ ClearAction.com or book a discovery call.
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Instructor Lynn Hunsaker led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
