| Module 1 | Metrics & Analytics | |
|---|---|---|
| Unit 1 | Skills: CX ROI Essentials | |
| Unit 2 | Skills: Metrics & Analytics for CCXP Exam | |
| Module 2 | Improvement & Design | |
| Unit 1 | Skills: Improvement & Design for CCXP Exam | |
| Module 3 | Culture & Accountability | |
| Unit 1 | Skills: Culture & Accountability for CCXP Exam | |
| Module 4 | VoC & Intelligence | |
| Unit 1 | Skills: VoC & Intelligence for CCXP Exam |
