Welcome to the Customer Experience Excellence course!

Your feedback is welcome. Lynn Hunsaker tel +1 408 687 9700 lynn.hunsaker@ClearActionCX.com

Module 1 Customer-Centric Culture
Unit 1 Customer-Centric Culture Topic Mastery  
Unit 2 Customer-Centric Culture Multiple Choice Quiz  
Unit 3 Customer-Centric Culture True-False Quiz  
Module 2 Organizational Adoption & Accountability
Unit 1 Organizational Adoption & Accountability Topic Mastery  
Unit 2 Organizational Adoption & Accountability Multiple Choice Quiz  
Unit 3 Organizational Adoption & Accountability True-False Quiz  
Module 3 Customer Experience Strategy
Unit 1 CX Strategy Topic Mastery  
Unit 2 CX Strategy Multiple Choice Quiz  
Unit 3 CX Strategy True-False Quiz  
Module 4 Metrics, Measurement & ROI
Unit 1 CX Metrics, Measurement & ROI Topic Mastery  
Unit 2 CX Metrics, Measurement & ROI Multiple Choice Quiz  
Unit 3 CX Metrics, Measurement & ROI True-False Quiz  
Module 5 VoC, Customer Insight & Understanding
Unit 1 VoC Insight & Understanding Topic Mastery  
Unit 2 VoC Insight & Understanding Multiple Choice Quiz  
Unit 3 VoC Insight & Understanding True-False Quiz