Welcome to the Customer Experience Excellence course!
Your feedback is welcome. Lynn Hunsaker tel +1 408 687 9700 lynn.hunsaker@ClearActionCX.com
Module 1 | Customer-Centric Culture | |
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Unit 1 | Customer-Centric Culture Topic Mastery | |
Unit 2 | Customer-Centric Culture Multiple Choice Quiz | |
Unit 3 | Customer-Centric Culture True-False Quiz | |
Module 2 | Organizational Adoption & Accountability | |
Unit 1 | Organizational Adoption & Accountability Topic Mastery | |
Unit 2 | Organizational Adoption & Accountability Multiple Choice Quiz | |
Unit 3 | Organizational Adoption & Accountability True-False Quiz | |
Module 3 | Customer Experience Strategy | |
Unit 1 | CX Strategy Topic Mastery | |
Unit 2 | CX Strategy Multiple Choice Quiz | |
Unit 3 | CX Strategy True-False Quiz | |
Module 4 | Metrics, Measurement & ROI | |
Unit 1 | CX Metrics, Measurement & ROI Topic Mastery | |
Unit 2 | CX Metrics, Measurement & ROI Multiple Choice Quiz | |
Unit 3 | CX Metrics, Measurement & ROI True-False Quiz | |
Module 5 | VoC, Customer Insight & Understanding | |
Unit 1 | VoC Insight & Understanding Topic Mastery | |
Unit 2 | VoC Insight & Understanding Multiple Choice Quiz | |
Unit 3 | VoC Insight & Understanding True-False Quiz |