Welcome to the VoC, Customer Insights & Understanding module of the Customer Experience Excellence course! Your feedback is welcome.
Lynn Hunsaker
tel +1 408 687 9700
lynn.hunsaker@ClearActionCX.com
Module 1 | VoC, Customer Insights & Understanding | |
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Unit 1 | Keys to VoC, Customer Insights & Understanding Multiple Choice Quiz | |
Unit 2 | Keys to VoC Insight & Understanding True-False Quiz | |
Unit 3 | Keys to VoC, Customer Insights & Understanding Topic Mastery |