Customer experience skills for all managers in CX, EX, PX
Gain customer experience skills to influence issue-free experiences for supreme CX ROI
This is automatic experience excellence
For customer experience (CX), employee experience (EX), and partner experience (PX).
In just 5 lessons, you will be able to:
- Identify leading indicators of financial growth
- Stop costly issues and design superior experiences
- Influence customer-centric accountability companywide
- Use insights to stimulate collaboration and differentiation
- Lead strategy and governance to outpace your industry
Self-paced or live training
Volume discounts available
I absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples.
Sandra Matulevičiūtė-Bagdonavičienė, Partner Programs and Experience, 1ClickFactory“I’ve been through 4 modules so far and your materials are really excellent!!! I love it.
I just wish I would have used it before.”
Bruce Liu, CognizantThis is certainly among the best CX content I’ve ever found, uniting concepts and application. It is a true proposal for a customer experience management system connected with business results.
Elaine Mazzon, PhoneTrackYou will get:
- Non-transferrable lifetime license to video segments (8-12 minutes each) totaling about 50 minutes per topic.
- Personalized instructor feedback for 3 scenario questions per topic to earn your Experience Leadership Certificate.
- Workbook for each topic with questions relating videos to your experiences + templates for applying key points in your work.
- Individual or group coaching can be arranged.
- Private live sessions can be arranged for 5+ participants.
No risk: try 1 topic with 7-day guarantee if nothing is new for you.
- You can start with this and upgrade later to the CCXP exam course (pay the difference).
- Excellent introduction to ClearAction’s Experience Value Exchange and advanced resources.
- Optional coaching can be applied to any topic.
Get a lesson preview
5-minute demo: (click full-screen icon)
Customer experience skills you will master:
Lynn Hunsaker is your instructor
Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.
– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
“It was definitely a cornerstone for my customer experience skills.
Fully recommended!!!”
— Tatiana Ramirez, Instituto de Mercadeo Agropecuario (Panama)
“Thank you, Lynn, for the course and the guidance provided! Very helpful indeed!”
— Grace Loh, Cisco (Singapore)
“Thank you, ClearAction. It was a great course.
I appreciate all your support.
Wonderful material and great trainer.”
— Suhaib Jaber, PWC (Jordan)
“This was such a helpful course, and I’m excited to use it!!”
— Davianne Florea, Christian Care Ministry (US)
This course is right for you if:
- You want flexibility. It’s self-paced with no expiration, and you can arrange live sessions.
- You want instructor feedback. Responses in LinkedIn messaging and for every Topic Mastery submittal.
- You are interested in peers’ views. Join a live session and join the course Slack channel.
- Your career growth is top priority. You learn BETTER ways for all these skills.
- You want to be indispensable. You gain advanced wisdom for internal buy-in and massive gains.
Group Learning
No extra charge for live sessions! Emphasis in live session may be customized to participants’ goals and questions.
Are you an individual who wants to join others in a live 5-week series? Fill-in the form below to be notified when 5+ people request similar timing.
Have a team of 5 or more? Arrange a self-paced learning or a private 5-week series by clicking a link below (specify the quantity by clicking “Qty” or “Details”). Send email to Success at ClearAction.com with participant names and email addresses for their ClearAction portal passwords.
Self-paced $300 pp (2-9 participants)
Self-paced $200 pp (10+ participants)
Live sessions $400 pp (5+ participants)
Live sessions $300 pp (10+ participants)
If you require an invoice, contact us directly, but note that there is a surcharge for additional paperwork.
Live sessions can be a mix of participants from all 3 levels.
Experience Leadership Mastery for everyone
customer, partner & employee experience excellence
Get your whole department on the same page! Cross-pollinate!
Live or self-paced sessions mix participants from all 3 levels, with online resources tailored to each level.
Foundations
For all experience managers
$400 live
$300 self-paced
50-60 minutes per topic
10 true-false per topic
or request timing
Intermediate
For seasoned XM managers
100% prep for certification
Maturity: $450 for 5, $90 for 1 topic
CCXP: $475 for 5, $95 for 1 topic
75-90 minutes per topic
275 choice, templates, links
Maturity: request timing
CCXP: request timing
Advanced
For VPs, authors, CCXPs, etc.
$550 for 5 topics
$110 for 1 topic
90-100 minutes per topic
sophisticated extras
or request timing
Can I earn a certificate?
Experience Leadership Topic Mastery Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
Learn how to establish indisputable ROI and internal engagement
Discover how to rapidly improve post-pandemic priorities of trust, value, respect, and values.
For any career background, this course fast-tracks and modernizes your customer experience skills.
ClearAction increased customer experience skills here:
Get started today!
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Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page.
If you require an invoice, contact us directly, but note that there is a surcharge for additional paperwork.
ClearAction clearly, calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
James Dodkins, PegasystemsClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Rolu Adebola, DiversiboardClear Action: engage everyone in walking the talk
This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.
In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.
It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!
