ECXO CX+EX Maturity
Universal to customer and employee experience
How CX & EX maturity mutliplies your growth
- Engage managers of all types in aligning to customers and employees.
- Permanently stop poor experiences.
- Free-up resources for high-growth opportunities.
- Embed customer-centricity and employee-centricity in how your business is run.
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Quick Guide:
Who Should Attend: Managers of customer experience, employee experience, or partner experience, at any managerial level, in any B2B/B2C industry, nonprofit, or government agency worldwide.
Access: Online self-paced videos and quizzes, immediate upon payment, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. Live classes include all self-paced resources.
Duration: 5 hours video lessons (15 minutes per Power Guide x 4 Guides/module, x 5 modules in the masterclass), plus time for quizzes, and ongoing Forum interactions/events. Live classes are 90 minutes each.
Attendees Keep: Lifetime access to self-paced resources you bought, licensed only to original individual participant. You may exchange a resource or service only if you have not yet accessed it. Resources are typically online only, non-downloadable. Unlimited attendance for any future live class topics you’ve bought.
Certificate: Experience Management Maturity Certificate, based on 90% or higher scores on your answers to 3 scenario questions for each module (15 scenarios total).
Options: (a) See live classes schedule or (b) you can schedule at your convenience for 2+ people. (c) Solo live classes (for 1 person) can be scheduled at your convenience (we’re in US Mountain Standard Time Zone GMT -7). (d) Live remote class(es) for your own group $1K total per module. (e) In-person class(es) or workshops by quote (request via email: success@ clearaction.com). (f) Send questions to Success@ ClearAction.com or book a discovery call.
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Preview of video lesson Power Guides:
This is advanced e-consulting. It’s packaged as a masterclass.
- Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
- Videos are 2-6 minutes followed by exercises and quizzes.
- Narration and diagrams helps you absorb key points.
- You get a lifetime non-transferrable license for reference as your career evolves.
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Includes:
- CX Value Multipliers Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional: Earn your Experience Leadership Diploma and digital badge:
- Reply to 3 scenarios for each of the 5 competencies with 90% or higher scores.
- You get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery for growing your career.
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“This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices.” — Victoria Matthews, SEMA4 Consulting, UK.
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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“Thank you very much for the valuable information and feedback on the Topic Mastery scenarios during the course! ” — Silke Wiesel, PhD, CCXP, Chiesi Group, Austria
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How Metrics Tie to Financials
- ROI, lifetime value, churn, retention, market share, wallet share.
- NPS and other indexes.
- Statistical significance, validity, standard deviation.
- Benchmarking, predictive analytics, multivariate analysis.
- Leading and lagging indicators, and more.
How Insights Inspire Greatness
- Voice of customer, employee, and partner methods.
- Segmentation and sampling strategy.
- Moments of truth, end-to-end journey, scales, questions.
- Actionable reporting, stimulating action.
- Mapping: journey, persona, empathy, service blueprint.
- Maturity tiers, inner and outer loop, and more.
How Design Drives Growth
- Qualitative research and behavioral science.
- Design phases, tools, and success factors.
- Innovation and improvement success criteria.
- Service delivery and recovery design and quality.
- Project, process, and risk management.
How to Fast-Track Culture Change
- Customer-aligned executives, employees, processes.
- Employee-centric and customer-centric management.
- Stakeholder change management and accountability.
- Customer-centric engagement, and more.
How to Integrate Corporate & Experience Strategy
- Strategic analysis and planning.
- Brand promise and experience strategy.
- Maturity tiers and roadmap.
- Governance: team, champions, council.
- Success factors and more.
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“Many thanks Lynn! It’s been a long and successful path grace to your very well structured training module, full of insights and learnings!” — Florin Caras, Belgium
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“I wanted to express my gratitude for the insightful course you provided. It has given me a much clearer understanding of mature customer experience. The CX Strategy competency was especially enlightening. Thank you again for your valuable insights!” — Samir Mirzakhanov, Azerbaijan
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Market price:
$1200 Self-Paced
$1900 Self-Paced + Coaching
$2925 Live Remote + Self-Paced
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
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Get started today
| Self-Paced 5 Modules $450 total |
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| Self-Paced 1 Module $90 |
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| 5 Live Classes + Self-Paced $950 |
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| 1 Live Class + Self-Paced $200 |
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| 5 Solo Live Classes + Self-Paced $1970 |
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| 5 Solo Live Classes + Self-Paced $410 x 5 weeks |
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Flexible scheduling available.
— Let’s discuss what fits your preferences:
https://ClearAction.com/oneonone/get-acquainted
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“I absolutely loved your concise, inspiring stories with practical flavor.” – Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory, Lithuania
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
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“I’d like to extend a heartfelt thank you to Lynn Hunsaker for her invaluable guidance and support throughout the process. Her mentorship has been instrumental in shaping my success on this journey.” — Igor Nestorovic, Serbia
