Experts CX+PX+EX Leadership
(click here for masterclass demo video PDF)
Universal to customer, employee, and partner experience
How to multiply value of CX, EX & PX
- Permanently stop poor experiences.
- Engage non-customer-facing roles.
- Free-up resources for high-growth opportunities.
- Customer-centered management momentum.
- Smooth silos across handoffs, metrics, and more.
- Tie financial ratios to CX, EX, and PX gains.
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“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”
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(Looking for CCXP? https://ClearAction.com/ccxp)
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New video lesson Power Guides:
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This is advanced e-consulting. It’s packaged as a masterclass.
- Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
- Videos are 2-6 minutes followed by exercises and quizzes.
- Narration and diagrams helps you absorb key points.
- You get a lifetime non-transferrable license for reference as your career evolves.
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Includes:
- CX Value Multipliers Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional: Earn your Experience Leadership Certificate and digital badge:
- Earned by replying to 3 scenarios for each of the 5 modules with 90% or higher scores.
- You get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery as a readiness indicator.
- Optional: Earn CCXP Renewal Credits (CRCs) and/or prepare for the CCXP exam through this course.
What you learn in a ClearAction masterclass goes beyond what’s taught in university courses at the bachelors’ Customer Experience Certificate level as well as the master’s degree in Customer Experience. Watch the 1-minute video for each competency to see for yourself!
If you want to make your CXM role indispensable to your CEO and CFO, then you need the Experts or CCXP masterclass at ClearAction. Culture eats everything: learn how to influence corporate culture a multiplier of your success. This is the foundation for AI/tech success in CX/CS — this course shows you the basis of better questions to ask and extensive use cases beyond what anyone’s imagined to-date.
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“Your entire content, and especially your metrics training, is so powerful and explained in an excellent way.”
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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Get started today
Self-paced, or live public class, or 1-person class, or private group class.
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Flexible scheduling available.
— Let’s discuss what fits your preferences:
https://ClearAction.com/oneonone/get-acquainted
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“This course is certainly among the best CX content I’ve ever found. It unites concepts and application. It’s an XM system connected with business results.”
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“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”
